Questions with pre-established answers

These types of questions facilitate the analysis when the number of participants is high. We will create questions with a clear objective and give different options to respond. Participants will be able to choose one of the options in response. The analysis of these types of questions can be automated and therefore is faster, but it will not give us as detailed information as an open question, in which the participant can expose all his ideas about the matter in the question.

The following is an example of a question with pre-established answers:

• Questions: How many times have you used our application in the last week?
  
  Answers:
  1) More than five times
  2) Two to Five
  3) Once
  4) None

Another great advantage is the facility to answer these types of questions when the participant does not have much time or interest to respond. In environments such as mobile phones, typing long answers can be costly and frustrating. With these types of questions, we can offer answers that the user can select with a single click. This can help increase the number of participants completing the form.

It is common to mix both the types of questions. Open-answer questions where the user can respond in more detail can be included as optional questions. The participants willing to share more information can use these fields to introduce more detailed answers. This way, we can make a quicker analysis on the questions with pre-established answers and analyze the questions that require more precise revision later.