It's the Way You Say It
NEWEDITION,REVISEDANDUPDATEDThemust-havebookforeveryonewhowantstobeheard.Morethanjustabookonbusinessspeech,itlooksattherangeofcommoncommunicationmistakes--fromrepeatingoneselftospeakingtooquckly--thatcanresultinapoorimpression.
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