Chapter 5. Crowdsourcing – Enabling Flexible, On-Demand Testing COEs

Crowdsourcing is leveraged in many areas. Some of the early examples of crowdsourcing include web-based dictionaries and Wikipedia. A large number of people around the world who have common interests contribute to creating something useful for the world.

Demand for crowdsourced testing is fueled by the growth in digital transformation engagements that require applications to be available across multiple channels. In this chapter, we will discuss the application of crowdsourcing in testing. We will cover the following topics:

• Trends in crowdsourced testing
• Key elements and how do they work
• Operating models
• Challenges in adoption
• Key benefits