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Review of EC Critical Success Factors of Domestic and Overseas

XIA Huosong, LI Jingwen

（College of Management, WUSE, Wuhan 430073, China）

Abstract In order to identify a more comprehensive e-commerce critical success factors in the new e-commerce environment, published articles in the database of CNKI during 1999—2011 are chosen and analyzed in this paper by literature mining and content analysis.The paper discusses the research from the 44 foreign literature research status.Meanwhile, the paper identified 35 critical success factors for e-commerce from strategic level, the basic level, management level, the core of the relational model established on this basis.

Key words E-commerce, Key success factor, Content analysis

作者簡介

夏火松（1964—），男，武漢紡織大學管理學院教授、博士生導師，湖北浠水人。研究方向：電子商務和信息管理、知識管理、數據挖掘等。E-mail:bxxhs@sina.com。

李靜雯（1990—），女，武漢紡織大學管理學院2011年級碩士研究生。研究方向：數據挖掘、電子商務。E-mail:i.amprd@live.cn。

致謝：

感謝國家自然科學基金資助項目（71171153）“24小時知識工廠的知識共享活動模型與服務支持系統研究”；感謝2010湖北省科技計劃軟科學研究專項項目（2010DEA025）、2011武漢市社會科學項目（11040），即武漢紡織服裝電子商務市場開發狀況與發展前景研究——以全國上市的78家紡織企業為比較樣本、2010年校第二批重大教育教學改革項目（ZD20100202）等項目的支持；感謝湖北省高等學校人文社會科學重點研究基地——企業決策支持研究中心的支持。