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Learning ServiceNow
最新章節：
Summary
ThisbookisforITprofessionalsandadministratorswhoareplanningtoorarealreadytryingtoimplementServiceNowintheirorganizationforEnterpriseITservicemanagementtasks.Somefamiliaritywithwebtechnologies(JavaScript)wouldbehelpful.Systemadministrationexperienceisnecessary.
最新章節
- Summary
- Other technical best practices
- How to modify OOB scripts
- Generating Encoded Query Strings
- Field case
- What the pros wish they knew
品牌：中圖公司
上架時間：2021-07-09 18:08:23
出版社：Packt Publishing
本書數字版權由中圖公司提供，并由其授權上海閱文信息技術有限公司制作發行
- Summary 更新時間：2021-07-09 18:49:08
- Other technical best practices
- How to modify OOB scripts
- Generating Encoded Query Strings
- Field case
- What the pros wish they knew
- Limit Logging
- Avoiding Nested Loops
- Scripting Pro Tips
- Dictionary overrides
- Finding derived fields and other field data
- Derived Field Risks
- Impersonation simplification
- Adding the ServiceNow Frame by URL
- List Form and New Window shortcuts
- List v3 Rendering
- Reference Field background color
- Update Set selector
- List personalization
- Admin Pro Tips
- Pro Tips
- Summary
- General Debugging
- Breakpoints
- Debugger interface
- JavaScript debugger (Istanbul)
- Debugging security
- Reference versus Value
- Server-side debugging
- Debugging field visibility
- Client-side debugging
- Logging
- Debugging
- Summary
- Scripts files from the server
- Running only necessary scripts
- UI scripts
- g_scratchpad
- GlideAjax and asynchronous GlideRecord
- Reference fields
- Build for performance
- Compatibility
- Security
- onCellEdit
- onSubmit
- onChange
- onLoad
- Client Script types
- Client Scripts
- Client-side Scripting
- Summary
- Display business rules and g_scratchpad
- Asynchronous business rules
- After business rules
- Business rules
- Server-side GlideAjax
- Script Includes
- Dot-walking and GlideElement
- Server-side Scripting
- Summary
- Deleting a record asynchronously
- Querying for one or more records
- GlideRecord
- Getting client data
- Checking user permissions
- Getting user details
- GlideUser (g_user)
- Submitting a client-side form
- Setting fields mandatory and read-only
- Controlling field visibility
- Getting and setting values on the form
- Dealing with drop-down list fields
- Setting/clearing messages on the form and fields
- GlideForm (g_form)
- GlideAjax
- Client-side APIs
- The Client-side Glide API
- Summary
- Setting/Clearing messages on the form and fields
- GlideForm (g_form)
- GlideAjax
- Client-side APIs
- Example usage
- isMemberOf()
- Example usage
- hasRole()
- Example usage
- getPreference() and savePreference()
- GlideUser
- Example usage
- hasRole()
- Example usage
- getUserID()
- Example usage
- getUser()
- Example usage
- getProperty()
- Example usage
- eventQueue()
- Example usage
- debug()
- Example usage
- addErrorMessage() and addInfoMessage()
- GlideSystem
- Example Usage
- getTimeZoneName()
- Example usage
- getClientData() and putClientData()
- GlideSession
- Example usage
- getDayOfMonth() and getDayOfWeek()
- Example usage
- Adding or removing time
- GlideDateTime
- Example usage
- toString()
- Example usage
- nil()
- Example usage
- getReferenceTable() and getRefRecord()
- Example usage
- getED()
- Example usage
- getDisplayValue()
- Example usage
- changes() changesFrom() and changesTo()
- GlideElement
- Example usage
- update() and updateMultiple()
- Example usage
- setWorkflow()
- Example usage
- setValue()
- Example usage
- setLimit()
- Example usage
- setAbortAction()
- Example usage
- query()
- Example usage
- orderBy() and orderByDesc()
- Example usage
- next()
- Example usage
- initialize() and insert()
- Example usage
- hasNext()
- Example usage
- getValue() and getUniqueValue()
- Example usage
- getDisplayValue()
- Example usage
- get()
- Example usage
- deleteRecord() and deleteMultiple()
- Example usage
- canRead() canWrite() canCreate() and canDelete()
- Example Usage
- addNullQuery() and addNotNullQuery()
- Example usage
- Available query operators
- addQuery()
- Example usage
- Initialize
- GlideRecord
- Server-side APIs
- The structure of an API class
- The Server-side Glide API
- Summary
- Demo
- GlideRecord macros
- For-loop macro
- Documentation macro
- Script editor macros
- Script auto-completion
- Script tree
- Integrated development environment
- Workflow activities-executes on: server
- UI scripts-runs on: client
- UI policies and catalog UI policies-executes on: client
- UI actions-executes on: client and/or server
- Script Includes-executes on: server
- Default value-executes on: server
- Condition builder (and the URL)-executes on: server
- Client scripts and catalog client scripts-executes on: client
- Business rules-executes on: server
- Access controls-executes on: server
- Where scripting is supported
- Server side APIs
- Client side APIs
- Client side versus server side APIs
- To script or not to script?
- Introduction to Scripting
- Summary
- High security plugin
- ACL process order
- ACLs - security rules
- Scripting user preferences
- Preferences in update sets
- Default preferences
- User preferences
- Notification Devices
- Demo
- Emails and notifications
- Impersonating users for testing
- Groups and Roles
- User Administration and Security
- Summary
- Data Policies versus ACLs
- Demo
- Converting between Data and UI Policies
- Demo
- Data Policies
- Demo
- UI Policy Order
- Scripting in UI Policies
- Reverse if False
- Catalog UI Policies
- UI Policies
- UI and Data Policies
- Summary
- Creating Task fields
- Assignment
- Approvals
- Demo
- Workflow Stages
- Set Values
- Run Script
- Return value
- Branch and Join
- Create Task and Catalog Task
- Wait for Condition
- Switch
- If
- Approval Coordinator
- User and Group Approval
- Important workflow activities
- Workflows
- Extending the task table
- Journals and the Activity formatter
- State
- Number
- Description and Short description
- Created Created by Updated and Updated by
- Assigned to and Assignment group
- Additional comments and work notes
- Active
- Important task fields
- Tasks and Workflows
- Summary
- Database table inheritance
- Defining custom relationships
- Enforcing one-to-one relationships
- Other M2M relationships
- Creating a M2M table
- Many-to-many relationships in ServiceNow
- One-to-many relationships in ServiceNow
- Understanding Data and Relationships
- Summary
- Styling the CMS
- Styling pages and widgets
- Creating a custom homepage
- Configuring service portal UI
- UI-Impacting system properties
- Custom themes
- Branding your instance
- Switching between UI15 and UI16
- UI15 versus UI16
- UI Customization
- Summary
- Related lists
- Form layout
- Form designer
- Forms
- Dot-walking
- Building a filter
- Condition builder
- List view
- Adding a field
- Creating the table
- Creating an update set
- Creating a custom table
- Lists and Tables
- List v2 versus List v3
- Lists and Forms
- Summary
- UI settings and personalization
- Content frame
- Important application menus and modules
- History
- Favorites
- Filter text box
- The Application Navigator
- Profile
- Global Text Search
- Connect chat conversations
- Help
- System Settings
- Banner frame
- Frames
- The Interface
- Questions
- Piracy
- Errata
- Downloading the color images of this book
- Customer support
- Reader feedback
- Conventions
- Who this book is for
- What you need for this book
- What this book covers
- Preface
- Customer Feedback
- www.packtpub.com
- About the Reviewer
- Acknowledgement
- About the Author
- Credits
- 版權信息
- 封面
- 封面
- 版權信息
- Credits
- About the Author
- Acknowledgement
- About the Reviewer
- www.packtpub.com
- Customer Feedback
- Preface
- What this book covers
- What you need for this book
- Who this book is for
- Conventions
- Reader feedback
- Customer support
- Downloading the color images of this book
- Errata
- Piracy
- Questions
- The Interface
- Frames
- Banner frame
- System Settings
- Help
- Connect chat conversations
- Global Text Search
- Profile
- The Application Navigator
- Filter text box
- Favorites
- History
- Important application menus and modules
- Content frame
- UI settings and personalization
- Summary
- Lists and Forms
- List v2 versus List v3
- Lists and Tables
- Creating a custom table
- Creating an update set
- Creating the table
- Adding a field
- List view
- Condition builder
- Building a filter
- Dot-walking
- Forms
- Form designer
- Form layout
- Related lists
- Summary
- UI Customization
- UI15 versus UI16
- Switching between UI15 and UI16
- Branding your instance
- Custom themes
- UI-Impacting system properties
- Configuring service portal UI
- Creating a custom homepage
- Styling pages and widgets
- Styling the CMS
- Summary
- Understanding Data and Relationships
- One-to-many relationships in ServiceNow
- Many-to-many relationships in ServiceNow
- Creating a M2M table
- Other M2M relationships
- Enforcing one-to-one relationships
- Defining custom relationships
- Database table inheritance
- Summary
- Tasks and Workflows
- Important task fields
- Active
- Additional comments and work notes
- Assigned to and Assignment group
- Created Created by Updated and Updated by
- Description and Short description
- Number
- State
- Journals and the Activity formatter
- Extending the task table
- Workflows
- Important workflow activities
- User and Group Approval
- Approval Coordinator
- If
- Switch
- Wait for Condition
- Create Task and Catalog Task
- Branch and Join
- Return value
- Run Script
- Set Values
- Workflow Stages
- Demo
- Approvals
- Assignment
- Creating Task fields
- Summary
- UI and Data Policies
- UI Policies
- Catalog UI Policies
- Reverse if False
- Scripting in UI Policies
- UI Policy Order
- Demo
- Data Policies
- Demo
- Converting between Data and UI Policies
- Demo
- Data Policies versus ACLs
- Summary
- User Administration and Security
- Groups and Roles
- Impersonating users for testing
- Emails and notifications
- Demo
- Notification Devices
- User preferences
- Default preferences
- Preferences in update sets
- Scripting user preferences
- ACLs - security rules
- ACL process order
- High security plugin
- Summary
- Introduction to Scripting
- To script or not to script?
- Client side versus server side APIs
- Client side APIs
- Server side APIs
- Where scripting is supported
- Access controls-executes on: server
- Business rules-executes on: server
- Client scripts and catalog client scripts-executes on: client
- Condition builder (and the URL)-executes on: server
- Default value-executes on: server
- Script Includes-executes on: server
- UI actions-executes on: client and/or server
- UI policies and catalog UI policies-executes on: client
- UI scripts-runs on: client
- Workflow activities-executes on: server
- Integrated development environment
- Script tree
- Script auto-completion
- Script editor macros
- Documentation macro
- For-loop macro
- GlideRecord macros
- Demo
- Summary
- The Server-side Glide API
- The structure of an API class
- Server-side APIs
- GlideRecord
- Initialize
- Example usage
- addQuery()
- Available query operators
- Example usage
- addNullQuery() and addNotNullQuery()
- Example Usage
- canRead() canWrite() canCreate() and canDelete()
- Example usage
- deleteRecord() and deleteMultiple()
- Example usage
- get()
- Example usage
- getDisplayValue()
- Example usage
- getValue() and getUniqueValue()
- Example usage
- hasNext()
- Example usage
- initialize() and insert()
- Example usage
- next()
- Example usage
- orderBy() and orderByDesc()
- Example usage
- query()
- Example usage
- setAbortAction()
- Example usage
- setLimit()
- Example usage
- setValue()
- Example usage
- setWorkflow()
- Example usage
- update() and updateMultiple()
- Example usage
- GlideElement
- changes() changesFrom() and changesTo()
- Example usage
- getDisplayValue()
- Example usage
- getED()
- Example usage
- getReferenceTable() and getRefRecord()
- Example usage
- nil()
- Example usage
- toString()
- Example usage
- GlideDateTime
- Adding or removing time
- Example usage
- getDayOfMonth() and getDayOfWeek()
- Example usage
- GlideSession
- getClientData() and putClientData()
- Example usage
- getTimeZoneName()
- Example Usage
- GlideSystem
- addErrorMessage() and addInfoMessage()
- Example usage
- debug()
- Example usage
- eventQueue()
- Example usage
- getProperty()
- Example usage
- getUser()
- Example usage
- getUserID()
- Example usage
- hasRole()
- Example usage
- GlideUser
- getPreference() and savePreference()
- Example usage
- hasRole()
- Example usage
- isMemberOf()
- Example usage
- Client-side APIs
- GlideAjax
- GlideForm (g_form)
- Setting/Clearing messages on the form and fields
- Summary
- The Client-side Glide API
- Client-side APIs
- GlideAjax
- GlideForm (g_form)
- Setting/clearing messages on the form and fields
- Dealing with drop-down list fields
- Getting and setting values on the form
- Controlling field visibility
- Setting fields mandatory and read-only
- Submitting a client-side form
- GlideUser (g_user)
- Getting user details
- Checking user permissions
- Getting client data
- GlideRecord
- Querying for one or more records
- Deleting a record asynchronously
- Summary
- Server-side Scripting
- Dot-walking and GlideElement
- Script Includes
- Server-side GlideAjax
- Business rules
- After business rules
- Asynchronous business rules
- Display business rules and g_scratchpad
- Summary
- Client-side Scripting
- Client Scripts
- Client Script types
- onLoad
- onChange
- onSubmit
- onCellEdit
- Security
- Compatibility
- Build for performance
- Reference fields
- GlideAjax and asynchronous GlideRecord
- g_scratchpad
- UI scripts
- Running only necessary scripts
- Scripts files from the server
- Summary
- Debugging
- Logging
- Client-side debugging
- Debugging field visibility
- Server-side debugging
- Reference versus Value
- Debugging security
- JavaScript debugger (Istanbul)
- Debugger interface
- Breakpoints
- General Debugging
- Summary
- Pro Tips
- Admin Pro Tips
- List personalization
- Update Set selector
- Reference Field background color
- List v3 Rendering
- List Form and New Window shortcuts
- Adding the ServiceNow Frame by URL
- Impersonation simplification
- Derived Field Risks
- Finding derived fields and other field data
- Dictionary overrides
- Scripting Pro Tips
- Avoiding Nested Loops
- Limit Logging
- What the pros wish they knew
- Field case
- Generating Encoded Query Strings
- How to modify OOB scripts
- Other technical best practices
- Summary 更新時間：2021-07-09 18:49:08
