About the Author

Tim Woodruff has spent his entire adult life working in IT systems and development, with over a decade of experience in both. He’s worked for a wide variety of companies in many industries, each with their own unique processes, systems, and needs. When Tim was introduced to ServiceNow in 2010, IT Service Management suddenly seemed ... not simple, but at least – simpler.

Tim now runs a start-up ServiceNow development and architecture consulting company: The SN Guys (www.snguys.com) and writes custom ServiceNow apps which he licenses or gives away for free through his company’s blog, www.snprotips.com.

When he’s not working, Tim can be found exploring abandoned nuclear power plants and other forgotten landscapes, researching obscure and arcane programming trivia, studying physics, and flying his drone with his wife (Kim) and their Beagle (Seven of Nine).