UNIIT 2 Travelling on Business
Focus
● Making flight reservations
● Making room reservations
● Checking in at an international airport
● Going through the customs
Warming Up
The following questions may help you understand what you are going to learn in this unit. Work in pairs or groups and try to answer the following questions：
1. Have you ever travelled by air? Tell us your experience.
2. How can we make a reservation for a flight？
3. Have you ever made a room reservation？
4. Do you know how to check in at the airport？
Part 1 Making flight reservations
Mr.FranckRibery, Purchasing Manager of Auchan Group S.A.in France is going to have a business talk with Wuhan ProStar Electronics Co., Ltd in Wuhan, China.Now his assistant, Ms Laurent is making a flight reservation for his trip to Wuhan.
Travel agent: Good morning. Mandarin Voyages. May I help you？
Ms Laurent: Yes, I'd like to book a flight from Paris Charles de Gaulle Airport to Wuhan, China leaving on February 19th. I see there is a direct flight to Wuhan now.
Travel agent: Yes. For how many people？
Ms Laurent: One adult.
Travel agent: One moment, please. Well, when are you flying？
Ms Laurent: February the 19th.
Travel agent: Oh, I'm afraid there is no direct flight on the 1 9th. There are direct flights from Paris to Wuhan only on Monday, Wednesday and Friday every week. But the 19this Tuesday. However, there are several flights flying to the other cities of China. Would you like to make a reservation for any one of them？
Ms Laurent: I'm afraid not.I want a direct one.Then can you book one on the 18th?
Travel agent: Let me check.Oh, I'm afraid the direct fight, AF132 on 18this fully booked now.But there are some seats available on the 20th.Would you like to make a booking？
Ms Laurent: O.K.By the way, when does the flight leave Paris and arrive at Wuhan?
Travel agent: It leaves at 16:30 and arrives at Wuhan at 9:00 local time.
Ms Laurent: That's ok. Thank you.
Travel agent: You are welcome. May I have the passenger's name, please？
Ms Laurent: It's Mr.Franck Ribery.F-R-A-N-C-K, Franck, R-I-B-E-R-Y, Ribery.
Travel agent: And do you want to fly first class or premier economy class？
Ms Laurent: Premier economy class, please.
Travel agent: One way or round trip？
Ms Laurent: One way.
Travel agent: Do you have an account with us？
Ms Laurent: Yes, the account code is MVCC 1967.
Travel agent: Thanks. OK. The booking is for Mr. Franck Ribery on Air France Flight AF132 at 16:30 on the 20thof February.
Ms Laurent: Let me repeat. Flight AF132 at 16:30. Am I right？
Travel agent: That's right.
Ms Laurent: Could you send me an email to confirm the booking? My name is Jessie Laurent. You know my email address.
Travel agent: Sure, Ms Laurent.
Ms Laurent: Thank you.
Travel agent: You are welcome
Target Vocabulary
Mandarin Voyages（法國）文華旅行社
Charles de Gaulle Airport戴高樂機場（法國巴黎）
direct flight直飛；直航；直達班機
first class頭等艙
the premier economy class尊尚經濟艙
one-way單程
round-trip往返
account賬戶
account code賬號
Notes
1. make a reservation預訂
make flight reservation也可說成make a reservation for a flight，意思是預訂航班。
reservation的動詞形式是reserve，例：
Please make a reservation for me on flight CZ3369.
Please reserve me one seat on that flight.
2. I see there is a direct flight to Wuhan, China now.
我知道現在有去中國武漢的直達航班了
direct flight可以譯成“直飛航班”，指的是中途不用轉機的航班，但或許有一到幾次的著陸停歇或補給。而non-stop flight也可以譯成“直飛航班”，但是指直接從一地飛往另一地，而中途不停歇的航班。還有一種connecting flight可以譯成“聯乘航班”是在轉機（to transfer flight）后要乘坐的航班．
3. And do you want the first class or the premier economy class？
您是要頭等艙還是尊尚經濟艙？
一般機艙艙位分為：
頭等艙 first class
商務艙 business class
經濟艙 economy class
更細的分類是：
特頭等艙 First Class Premium
頭等艙 First Class
頭等優惠艙 First Class Discounted
公務特艙 Business Class Premium
公務艙 Business Class
公務優惠艙 Business Class Discounted
經濟特艙 Economy Class Premium
經濟艙 Economy Class
經濟優惠艙（Economy Class Discounted）
法航的“尊尚經濟艙（premier economy class）”類似于“經濟特艙（Economy Class Premium）”。法航的“尊尚經濟艙”有著比經濟艙更多的空間，相對傳統經濟艙艙位，法航“尊尚經濟艙”私人的空間增加了40%；這種艙位里的餐食和經濟艙提供的一樣；不過在機場，提供和商務艙類似的快捷和便利服務：優先乘機手續柜臺，免費行李30千克，任意時候登機以及行李優先。乘坐法航“尊尚經濟艙”艙位的乘客同時還能享受歐洲常旅客計劃，藍天飛行等服務。乘坐該艙位可以比相同航班的經濟艙全價票多積累25%的里程。
4. One way or round trip？您是想要單程票還是雙程（往返票）？
“單程票”可以說成：one-way ticket, one way, single-way ticket, single ticket或single“往返票”可以說成：round-trip ticket, round trip, return ticket，或return。例：
Please book me a one-way ticket to Los Angeles．請給我訂一張去洛杉磯的單程票。
A one-way to Los Angeles, please．請訂一張去洛杉磯的單程票。
Three singles to Qingdao, second class, please．請訂三張去青島的二等單程票。
Clerk: Single or return？職員：單程票還是往返票？
I'd like a return to Shanghai．我想買去上海的往返票。
Give me a round trip ticket, please．請給我一張往返票。
How much does a round trip ticket to go there cost？去那邊的往返票要多少錢？
I'll need an economy ticket with an open return．我要一張經濟艙，回程不定的往返票。
Comprehension Questions
1. Who makes the reservation for the flight? Does he or she reserve the flight for herself (himself）？
2. Which flight is booked for Mr. Ribery？
Part 2 Making room reservations
Linda Zhang calls Ramada Hotel in Wuhan Optics Vally to make a room reservation forMr.Ribery.Thereceptionist is helpful in giving her the roomrates and making the booking.
（The phone rings）
Receptionist: Good morning. Ramada Hotel. Can I help you？
Linda: Good morning. My name is Linda Zhang from Wuhan ProStar Electronics. I'd like to book a single room for one of our customers from France.
Receptionist: When is your customer arriving？
Linda: On Sunday, Feb.21 st.
Receptionist: How long will he be staying？
Linda: About 3 days. Could you let me have the room rate, please？
Receptionist: Sure.A single room is 800 yuan per night, plus a service charge of 15%.
Linda: O.K.Could you make the booking for me, please？
Receptionist: May I have the name, please？
Linda: Yes, Mr. Franck Ribery.
Receptionist: Could you spell the name, please？
Linda: Yes. F-R-A-N-C-K, Franck, R-I-B-E-R-Y, Ribery. Have you got that？
Receptionist: Yes, thank you, Ms. Zhang. We'll be expecting him on the 21 st of February. Bye.
Linda: Thank you. Goodbye.
Target Vocabulary
Ramada Plaza 華美達大酒店
book 預訂；預約
single room 單人間
room rate 房間價格
service charge 服務費
Notes
1. I'd like to book a single room for one of our customers from France.
我想為我們來自法國的一個客戶訂一個單人間。
“a single room” 意思是單人間，其他的表示房間類型的詞或短語還有：
double room 雙人間
standard room/twin room 標準間
executive room 行政間（商務間）
deluxe room/superior room 豪華間/高級間
suite 套房
book a room 意思是“預訂房間”，類似的表達方法還有：
to make a room reservation/to make a booking/to reserve a room 例如：
I'd like to book a standard room from the 3rd to the 12th of September.
I made a reservation for a standard room for 2 nights under the name of Grant.
2.Could you let me have the room rate, please？能告訴我房間的價格是多少嗎？
類似的表達方法：
What's the room rate？
What's the room charge per night？
Comprehension Questions
1.What kind of room would Linda like to reserve for Mr.Ribery？
2.What's the room rate for a single room in Ramada Hotel Wuhan？
Part 3 Checking in at an international airport
Atthe check-in counter at Charles de Gaulle Airport.Mr.Ribery is checking in.
Mr.Ribery: Good morning, I'm taking flight AF132 to Wuhan, China.Do I check in here？
Clerk: Yes, Sir. May I have your passport and ticket？
Mr. Ribery: Here you are. If possible, I prefer a seat by the window, please.
Clerk: Let me see…O. K. No problem. Any luggage to check in？
Mr. Ribery: Yes. I want to check these two pieces and I'll take this suitcase on board. Clerk: Would you put them on the scales, please？
Mr. Ribery: Certainly.
Clerk:（Handing the passport, the boarding pass, the ticket and the luggage check-in receipt to Mr.Ribery）.Here you go, Sir.You have a seat in the premier economy-class cabin.Seat 9A.Boarding is at Gate 9 at 16:00 and your flight leaves at 16:30.
Mr. Ribery: Thank you.
Clerk: You are welcome. Have a pleasant flight.
Target Vocabulary
check in辦理乘機手續；交運（行李等）
check-in counter辦理乘機手續的柜臺
passport護照
luggage行李
check托運（尤指行李）
scales天平；磅秤
boarding pass登機證，登機牌
Notes
1. Do I check in here？我是在這兒辦理登機手續嗎？
"check in" 可以用來指“辦理旅館入住登記手續”，在這里是指“辦理登機手續”，在本對話后面還有表示“交運行李”的意思。更多例子：
Is this the right counter to check in for this flight？
Please check in at counter 5.
Have you got any luggage to check in？你有行李要托運嗎？
2. If possible, I prefer a seat by the window, please.
如果可能的話，我想要一個靠窗戶的座位。
也可以這么說："If possible, please give me a window seat.”靠過道的座位可以說 "aisle seat"，例：
I'd like an aisle seat.
3. Any luggage to check in？請問您有要托運的行李嗎？
"luggage" 是“行李（總稱）”，在美國一般叫baggage，沒有復數。相關表達法：
a piece of luggage 一件行李
free luggage allowance (of 20 kilos） 免費攜帶20千克行李
luggage check-in receipt/claim check 行李托運票
luggage claim area 行李領取處
How many pieces of luggage have you got？
How much free luggage is allowed？
Your baggage is 10 kilos overweight, so you'll have to pay an extra for excess luggage.
4.Yes, I want to check these two pieces．是的，我想托運這兩件行李。
這里的 "check" 是托運行李的意思，又例：
He has checked all his luggage．他把所有的行李都托運了。
托運的行李可以說成：checked luggage或unaccompanied baggage
5. and I'll take this suitcase on board.
…我要把這個小箱子帶到飛機上。/我要隨身帶著這個箱子。
類似表達法還有：
I'll keep this bag as hand-baggage.
I'm going to carry this bag with me.
6. Boarding is at Gate 9 at 1 6:00…在9號登機口登機，登機時間是下午四點…“上（火車、公共汽車、飛機、船等）”等都可以用 "board"，例：
Passengers were just beginning to board the ship．旅客剛開始上船。
The passengers boarded the plane at 1 1 a. m．旅客在上午1 1時登機
"boarding" 是 "board" 的動名詞形式，意思是“登機”。相關表達法：
What time will boarding start？什么時候開始登機？
Boarding will start 30 minutes before departure.
boarding pass 登機牌
boarding gate 登機口，登機門
Comprehension Questions
1. What kind of seat would Mr.Ribery prefer？
2. Does Mr.Ribery check all of his luggage？
Part 4 Going through the customs
Having landed at Wuhan Tianhe International Airport, Mr.Ribery is going through the Customs.
（Atthe Immigration Counter）
Customs Officer 1: Good morning. May I see your passport, visa and disembarkation card, please？
Mr. Ribery: Certainly, Here you are.
Customs Officer 1: What's the purpose of your visit？
Mr. Ribery: I'm here on business. A local corporation has invited me for business talks.
Customs Officer 1: How long will you be staying？
Mr. Ribery: I'm staying for about one week.
Customs Officer 1: Where are you going to stay in China？
Mr. Ribery: I'm planning to stay in the hotel in Wuhan.
Customs Officer 1: Well, everything seems to be OK. Please go to customs next.
Mr. Ribery: Thank you.
（Atthe Customs Inspection Counter）
Customs Officer 2: May I have a look at your customs declaration form, please？
Mr. Ribery: Yes. Here you are.
Customs Officer 2: Are you bringing in any liquor？
Mr. Ribery: No, I'm not.
Customs Officer 2: Are you bringing in any cigarettes？
Mr. Ribery: Only for my own use.
Customs Officer 2: Have you any contraband with you? And what's in that case？
Mr. Ribery: No. I have only some personal effects in this case.
Customs Officer 2: OK, Sir. This is just a routine check. Would you like to open your case for me？
Mr. Ribery: Thank you.
Customs Officer 2: Hmm.（open the case and have a look）.Sir, what's in this bag？
Mr. Ribery: It's my own laptop computer.
Customs Officer 2: OK. That'll be all. You may close your cast now.
Mr. Ribery: Thank you. Is that all for customs formalities？
Customs Officer 2: Yes. You're through now. Welcome to China, sir. Have a pleasant stay in China.
Mr. Ribery: Thank you.
Target Vocabulary
customs海關；關稅
immigration counter出入境管理局柜臺；移民處
customs officer海關工作人員
visa簽證
disembarkation card入境登記卡
business talk商務會談
customs declaration form海關申報表
contraband違禁品
personal effects個人用品（相當于personal belongings）
routine check例行檢查
customs formalities海關例行手續
Notes
1. May I see your passport, visa and disembarkation card, please？
請出示一下你的護照，簽證和入境卡？
各個國家在辦理入境通關手續的時候檢查的嚴格程度都不同，而要求出示的證件也不同，但多數都要查驗護照，入境登記卡，行李報關單等。
2. May I have a look at your customs declaration form？請出示一下你的申報單？
"customs declaration form" 完整的形式是 "Customs Baggage Declaration Form（海關行李申報單）”。
為規范進出境旅客申報，加強對進出境旅客行李物品的監管，多數國家都實行在航空口岸進出境旅客行李物品書面申報制度，即填寫申報單向海關申報。
3. Is that all for customs formalities？海關手續就是這些嗎？
Comprehension Questions
1. What does Mr. Ribery show to the officer at the immigration counter？
2. What does Mr. Ribery show to the officer at the Customs Inspection Counter？
Oral Practice
Individual Work
1. Substitution Exercises
Drill 1 Would it be possible to…？
Complete the above sentence by using the following：
—get on a flight to Beijing on the 3rd
—find out if there is an afternoon flight
—give me a window seat
Drill 2 Could you tell me…？
Complete the above sentence by using the following：
—what time I should check in
—when I can board the plane
—when the plane takes off
Drill 3 May I…？
Complete the above sentence by using the following：
—see your passport
—have the passenger's name
—have a look at your declaration form
Drill 4 If possible, I….
Complete the above sentence by using the following：
—prefer a seat by the window, please
—would like to get an early flight
—would like a seat in the non-smoking section
Drill 5 By the way, …？
Complete the above sentence by using the following：
—when does the flight leaves Paris
—when do you serve your breakfast
—when shall I check in
2. Practice Sentences
1）How often is there a flight to Hong Kong? We have a flight to HK every day.
2）At what time does the next plane to HK leave？
3）How much is the round trip ticket？
4）Is it possible to get on a flight to Beijing tomorrow？
5）Could you make a reservation for me on flight CZ347 to Paris next Monday？
6）How long is the flight from Guangzhou to Paris？
7）What time do I have to be at the airport? You will have to be at the airport by 8:25 at the latest.
8）How much should I pay for the excess luggage？
9）Could you tell me the free allowance for luggage？
10）I'm afraid you'll have to pay a little extra for excess baggage.
11）Have you filled out the customs forms？
12）You needn't pay duty on personal belongings.
13）Do you have anything particular to declare？
14）Could you show me what's in this suitcase？
1 5）These are all personal belongings. It is only for my own use. It is not for sale.
3. Oral Translation Exercises
1）請幫我查一下19號有沒有從廣州飛往法國巴黎的航班。
2）你們有下周一大約上午10點起飛到紐約的班機嗎？
3）這個航班每天13:00從北京國際機場起飛，當地時間17:30左右抵達巴黎戴高樂機場。
4）請幫我在那個航班訂個座位，經濟艙。
5）我要買兩張4月5號飛往巴黎的頭等艙機票。
6）讓我查一下那個航班是否還有空座位。
7）很抱歉，CZ347次班機的座位全部訂滿了。
8）在國際航線上，一等艙旅客可攜帶免費行李30千克，經濟艙旅客為20千克。
9）請您把行李全部放在磅秤上好嗎？
10）我的行李超重了嗎？
11）我個人自用物品需要交稅嗎？
12）你的行李里面有違禁品嗎？
13）我隨身帶了這臺筆記本電腦和照相機，都是我自己用的。
14）你不能帶新鮮水果。我們要沒收（confiscate）這些。
15）我必須為此付稅嗎？
Pair Work
Work in pairs.Construct dialogues based on the following situations.
Task 1
Student A: You want to travel abroad by air for your Spring Festival holiday, so you call a travel agency to make a booking.You want to make a reservation to Paris next Monday. Ask the fare of the economy class and time of arrival in Paris and you also want to know if the flight is direct.
Student B: You are a travel agent working for China International Travel service, Wuhan Branch.Now you are answering a phone about booking a flight ticket to Paris next Monday.You tell him or her about the fare of the economy class and time of arrival in Paris and you also let him or her know that is a direct flight.
Task 2
Student A: You are a passenger.You will go on a business trip by air.You are checking in your luggage now at the counter.Your luggage trunk is 3 kilograms overweight, so you have to pay for it.
Student B: You are an airport clerk.You are helping A check in his luggage.After weighing his luggage, you find that his luggage is 3 kilos overweight, so you ask him to pay for it.
Task 3
Student A: You are the customs officer.Find out if this is all Mr.Smith's luggage, and if there's anything for him to declare.Mr.Smith has brought with him a camera, a portable word processor for his own use.
Student B: You are Mr.Smith and your plane has just landed at New York Kennedy Airport.You are going through the customs formalities.You have brought a camera, a portable word processor for your own use.
Group Work
Students will work in groups of 5-6 and have a discussion on the following questions：
1. Please say something about merits and defects of making airline reservations by means of telephone and the internet.
2. How should the inward passenger go through the customs formalities？
3. What articles should be declared to the customs when going through the customs formalities？
Cultural References
● How to Get Through Customs Quickly
Getting through U.S.customs may seem like a daunting prospect, but it's usually fast and simple if you know what you're doing.Following posted rules and regulations and declaring anything you acquired while abroad is the simplest way of getting through customs in any country quickly.
1. Stay quiet and calm. Everybody going through U. S. customs is required to speak to a customs officer at least briefly. Turn off any cell phones, music players, radios or other distracting devices as you approach the customs officer.
2. Make sure to have all necessary documents readily available. These include governmen-t issued photo ID like a driver's license or ID card plus proof of citizenship like birth certificate, passport or citizen card where applicable.
3. Avoid carrying forbidden items like fresh meat, fruit and vegetables from abroad into the U. S. You should also avoid carrying soil from abroad into the U. S., including soil that may be on your shoes from just walking around.
4. Be prepared to declare the value of all items purchased abroad. You can prepare for this step by keeping a list of the value of purchased items as you shop.
5. Carry proof of purchase for expensive items like snow machines, skis and cameras or register them with U. S. customs on your way out of the United States if you plan on returning with them.
6. Leave all your weapons behind. If you must carry them, make sure to declare them.
● About International Flights
A first-time trip on an international flight can be exciting and create anxiety at the same time.Yet, millions of passengers fly daily on thousands of planes, many of them on international flights.The key to enjoying an international flight is doing your homework before driving to the airport.In other words, be prepared.Know what to pack as well as what to leave behind.And know what documents to have on you, ready to show when requested.
1. Identification
International flights are those that cross over the borders of different countries. An international flight may be a long flight from Orlando, Florida to Tokyo, Japan, or a quick jaunt from Boston's Logan Airport to Jean Lesage International Airport in Quebec, Canada.
2. Preparations
Secure all your travel documents. Be sure to keep your passport or visa and photo ID on your person, where it's easy to find and show to authorities. While planning your trip, check the website of your destination country to get information regarding currency, health concerns and other important topics.
Call the airlines ahead of time. International flights usually require more time for boarding, so ask how much time you need to get to the airport before the plane departs.
Be aware of items that are prohibited at the foreign airport. Because security is tighter at international airports, many items allowed at your airport may be banned there. Getting these details before packing will prevent you from bringing items you'd have to forfeit.
Go online and print a map of the foreign airport so you know where to go when you get off the plane.
Familiarize yourself with screening methods before leaving.
3. Airline Drinks, Snacks and Meals
As most international flights last more than three hours, your airline must serve you a meal, in addition to drinks and snacks. Exactly which meal to expect can be confusing, however. For example, an overnight flight typically serves breakfast at midnight.
4. Tips for Going Through Customs
Unlike domestic flights, international flights require you to go through Customs before boarding. You'll have to remember anything you've either purchased or been given on your international trip and declare its value. For example, some things won't be allowed into the United States that are allowed in foreign countries, such as food, plants and foreign soil. Besides all items bought or given to you, you must also declare any items inherited on your trip, repairs you made and anything you intend to sell or use for future business purposes.
Be patient with the requests of authorities.
Turn of cell phones, radios and CD players.
Have nothing on you that could be used as a weapon, as this will waste time, require paperwork and raise the likelihood of missing your flight.
5. Tips for Coping With Jet Lag
Usually, international flights cross over several time zones, so you'll have to cope with j et lag and lost sleep.
Plan to get to your destination a day early so you can rest if joining a tour group. This also is a good preventative measure in case bad weather delays your flight. Choose water over caffeinated beverages during your flight to reduce dehydration, which intensifies with j et lag.
Nap on the plane as much as possible. Overnight flights usually supply a pillow and blanket, so do the best you can to get some sleep.
Give yourself time to adjust to the new time zone; don't cram too much into that first day.
6. Warning
The people who work in Customs have no sense of humor when it comes to jokes about weapons, terrorism or drugs. By joking about such things, you run the risk of staying in the foreign country longer than anticipated.