Management in India:Grow from an Accidental to a successful manager in the IT & knowledge industry
Skills, traits, talents, and competencies
We all have heard these terms. Let's try to understand what they mean and how they are different or similar to each other.
Skills
Skill is defined as the ability or capacity to do something, acquired through specific training.
Skills are learned abilities. Technically, anybody can take a course in a specific subject and acquire that skill. Of course, the person should have the aptitude to learn those skills.
Developing skills does not need to be in a formally-structured or schooled way. Babies develop motor skills as a natural process of learning. People develop communication skills, which are part formal learning and part informal learning.
How well somebody can translate that acquired ability, that is, skill, goes beyond the definition of skill.
In order to be an engineer, you need to acquire the engineering skills, or in order to become a chef, you need to acquire cooking skills. This alone will not make you a good chef or an engineer.
Traits
Traits are at the other end of the spectrum. Traits are personal. Traits are often linked to a person's character. Being shy is a trait. Some people are introverts and others are extroverts.
Traits determine your response or behavior in a wide variety of situations. Some people are fearless by nature and others are cautious. Traits are often described in pairs of opposing behaviors; for example, extrovert-introvert and honest-dishonest.
Many people consider traits to be innate, and that can definitely be true. However, it is not always true. There are traits that people develop by their upbringing and the environment they live in. As people progress through life they acquire new traits or modify ones they already have; these are called learned traits. Also, people display contradictory traits, so an honest person can become dishonest and vice versa.
Talents
Talent is an oft-used word in business today. A pure definition of talent from Webster's Dictionary (1913) is as follows:
Intellectual ability, natural or acquired; mental endowment or capacity; skill in accomplishing; a special gift, particularly in business, art, or the like; faculty.
It sounds like a lot of things, but the key phrases are intellectual, natural, and skill in accomplishing. Talents are supposed to be God's gift to you being applied to a specific craft or job. Specific application is the key phrase here.
In a usual conversation, we say, "This person is very talented". Most Indians would concur that "Yuvraj Singh is a talented cricketer". In these statements, we clearly imply the fact we refer to the potential of Yuvraj Singh as a cricketer, his applied skill.
It is very possible that Yuvraj Singh could have become a successful soccer player had he chosen to pursue that. Anyway, we are all glad that he chose cricket.
Michael Jordan, the basketball legend, is an excellent golfer now and he tried his hand at professional baseball as well. Both Yuvraj and Jordan have most certainly a combination of different talents, such as physical stamina, focus, and discipline, which when applied to a particular sport created a great performance.
Competencies
Competencies are behaviors an employee displays in order to translate the knowledge and skills and leverage the traits to deliver a performance on the job.
Competencies are related to a given job function. Hence different jobs will require different competencies. An offshore software engineer needs to have the necessary technical skills to write the code and written and verbal communication skills to effectively communicate across the world, among others. In this case, the communication competency is highly valuable, given the offshore nature of the work.
If the job description changes to that of a software engineer working as a database administrator, a slightly different set of competencies apply. While related technical skills are very important, in this case, expertise will be desired given the fact that databases are critical to the business and scope for errors is less. Communication competencies are always required but basic communication may be enough for this function. However, a meticulous attitude and handling high levels of stress will be important, given the requirement criticality of the infrastructure.
Competencies are the application of all that we know and can do. Almost all employers describe a job function in terms of competencies and results required. Also, almost all employee appraisal forms will attempt to grade people in terms of competencies on some scale. For example, a competency of 'Result Orientation' may be measured on a scale of 1 through 5, and an appraiser may be advised to comment on the reasons behind the rating.
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