Game Enterprise BPM

Enterprise BPM is a management discipline with a methodology typically found in business architecture (BA) and the respective enterprise architecture (EA) teams. Representatives of higher management and of business departments and EA teams meet management consultants in order to understand the current situation and the desired state of the overall organization.

Therefore, enterprise architects define process maps—a high-level view of the organization's business processes, both for the AS-IS and various TO-BE states. In the next step, they define the desired future state and depict strategies and means to reach it.

Business processes that generate value for the organization typically span several departments. The steps in these end-to-end processes can be mapped to the functional building blocks—the departments.

Figure 2: Cross-departmental business process needs an owner

The goal of Game Enterprise BPM is to manage enterprise business processes, making sure they realize the corporate strategy and meet the respective goals, which are ideally measured by key performance indicators, such as customer satisfaction, reduction of failure, and cost reduction.

It is a good practice to reflect on the cross-departmental efforts through the notion of a common or shared language that is spoken across departmental boundaries. A governance board is a great means to reach this capability in the overall organization.