Create the structure: Type or create the navigation structure with all the different levels you want to evaluate.
Create a set of findability tasks: Think about different items that the participant should find or give a location in the given structure.
Test with participants: The participant will receive a set of tasks to do. The following are some examples of possible tasks:
Find some different products to buy
Contact customer support
Get shipping rates
The results: At the end, we should have a success rate for each of the tasks. Tasks such as finding products in a store must be done several times, with products located in different sections. This will help us classify our assortment and show us how to organize the first levels of the structure better.