About the reviewers

Guillermo Barker is an electrical engineer from Universidad de Chile. He is also a CRM consultant and was awarded certifications in Microsoft MCT and MAP last year. Prior to working as support manager at XMS Business Solutions, Guillermo spent almost 30 years in service management with a variety of CRM platforms.

This experience gave him wide knowledge about how to design and configure a Dynamics CRM and how such configurations can impact user adoption. Additionally, he has helped many companies with CRM and its installation, deployment, reporting and configuration.

Guillermo is also a trainer at Golden Training and Comunidad CRM (www.comunidadcrm.com). He is also a frequent contributor to Comunidad CRM on the internet and has reviewed the following books for Packt Publishing:

• Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide
• Microsoft Dynamics CRM Customization Essentials
• Building Dynamics CRM 2015 Dashboards

You can read more about Guillermo at http://www.linkedin.com/profile/view?id=32635763&trk=tab_pro. He blogs at http://www.comunidadcrm.com/guillermobarker/.

Steve Ivie is an enterprise solutions architect with experience preparing businesses for the cloud. He has expertise in consulting, management, solutions, the cloud, and business development. His major focus is on business technologies for financial services, life sciences, healthcare, professional services, manufacturing, government, and the sports, and entertainment industries.

He is a partner at BluePrint Business Process Transformation, which is a Microsoft-focused professional services and independent software vendor with employees throughout the United States. As a value-adding partner to their clients, they provide strategic and tactical business solution advice and services in the areas of sales, customer service, marketing, project and field services, operations, talent, human resources, and financial management.

Steve Ivie authored Building Dynamics CRM 2015 Dashboards with Power BI, published by Packt Publishing. This book will provide you with the skills you need to learn how to build and present Dynamics CRM 2015 sales dashboards using Power BI.