Attended automation

These are the assistants that run on your computer and help you complete parts of the tasks that you are performing. For example, if you usually copy and paste data from one application to multiple applications, you can invoke an attended RPA to take over just these sets of activities. The control is then returned to you by RPA to carry out the next set of tasks. 

This type of automation is popular with agents at call centers. With this, the long, repetitive processes that an agent does are replaced with single clicks! This greatly reduces the time it takes to train your representatives. Therefore, attended RPA can reduce the average handling times, improving your customer experience.

You would use attended bots for the following reasons:

• Tasks that need real-time human-system interaction
• To augment your employee's day-to-day work, enabling them to do it faster and better
• To help your employees understand and embrace automation