- 商務英語實戰精選（全4冊）
- (美)魯基特 阿曼達·克蘭德爾·朱等
- 14231字
- 2020-08-25 17:25:51
通用表達 General Expressions
日常通信 Everyday Correspondence
常用商務縮略語 Common Business Abbreviations
下面列出了一些最常用的商務縮略語。
ASAP-as soon as possible盡快
API-Application Programming Interface應用程序編程接口（在數據庫或計算機系統內建立的界面，用以接收從其他計算機或第三方發來的請求）
ASP-Application Service Provider應用服務供應商（通過網絡為消費者提供服務）
B2B-Business to Business企業對企業（面對其他公司開展銷售業務的公司，如甲骨文公司）
B2C-Business to Consumer企業對消費者（面對個人開展銷售業務的公司，如亞馬遜公司）
CAD-Computer Aided Design計算機輔助設計（供工程師和建筑設計師使用進行設計的計算機工具和軟件）
CAGR-Compound Annual Growth Rate復合年增長率（銀行或者投資項目使用的累積利息率）
CEO-Chief Executive Officer首席執行官（大老板）
CFO-Chief Financial Officer首席財務官（財務部門的負責人）
CMO-Chief Marketing Officer市場總監（市場營銷部門的負責人）
COO-Chief Operating Officer運營總監（運營部門的負責人）
CTO-Chief Technology Officer技術總監（技術方面的負責人）
CRM-Customer Relationship Management客戶關系管理系統（為有效地管理客戶而使用的一套系統，可用來收集、分析和存儲客戶的信息）
EBITDA-Earnings Before Interest, Taxes, Depreciation and Amortization扣除利息、稅收、折舊和攤銷之前的收益（公司財務狀況的一項指標）
EDI-Electronic Data Interchange電子數據交換（在不同的公司和機構之間用以進行數據交換的一套標準）
EPS-Earnings Per Share每股收益（公司的收益與普通股份收益的比例）
ERP-Enterprise Resource Planning企業資源規劃系統（一套整合了機構所有數據的系統）
FIFO-First In First Out先入先出法（在計算機程序和會計業務中使用；它決定了先到的先處理這一原則）
GAAP-Generally Accepted Accounting Principles公認會計原則（公司內部用以執行財務會計的準則）
ICT-Information Communications Technology信息通信技術（用于涵蓋與信息技術和電子通信有關的所有領域的專用名詞）
ISV-Independent Software Vendors獨立軟件商（專門為一個特定的市場制作軟件的一群開發者或一個公司）
IPO-Initial Public Offering首次公開募股（一家公司首次在股票市場上市）
LIFO-Last In First Out后進先出法（在計算機程序和會計業務中使用；它決定了后到的先處理這一原則）
LLC-Limited Liability Company有限責任公司（對其成員個人免責的一種法律實體，即法律實體對其成員提供完全的個人責任保護）
MSRP-Manufacturer Suggested Retail Price廠商建議零售價（一個公司為了統一其產品在不同地區的價格而提出的零售價）
NDA-Non Disclosure Agreement保密協議（雙方為確保機密而簽訂的合同）
NPV-Net Present Value凈現值（用以評估長期投資或項目的一種方法）
OEM-Original Equipment Manufacturer貼牌生產（一個公司生產的設備被其他公司以另外的品牌銷售；有時也指中間商）
OTC-Over-The-Counter即期交易（股票或其他衍生產品在兩者之間直接交易）
P & L-Profit and Loss損益表（亦稱收益表，是一種用以列明收入是如何轉化為利潤或虧損的財務報表）
POS-Point of Sale銷售終端（零售商店里的付款處，或是其后面的硬件設備）
RFP-Request For Proposal征求計劃書（對供應商發出的針對一項特殊任務或服務而招標的邀請函）
ROI-Return On Investment投資回報率（收回的資金與總資金投入的比率）
ROS-Return On Sales銷售收益率（收回的資金與總銷售收入的比率）
SAAS-Software As A Service軟件運營（在網上開發的軟件或應用程序，而用戶通過互聯網來使用它們）
SOHO-Small Office/Home Office單獨辦公/家里辦公（小的辦公環境或者在家里的辦公環境）
TCO-Total Cost of Ownership總體擁有成本（估算所有成本的一種方法——與項目或采購有關）
TQM-Total Quality Management全面質量管理（一種使整個機構注重產品質量的管理策略）
TSR-Total Shareholder Return股東總回報（一種考慮到股息和股票收益的評價方式）
VC-Venture Capital風險投資（一種所有者出讓部分所有權的融資方式）
起首語與結束語 Openings and Closings
起首語是寫在郵件最開始的詞句。正因為它們是最先被閱讀到的，因此一定要小心謹慎地措辭。
結束語是寫在郵件最后的語句。通常情況下，最好是以愉快和積極的語氣結尾。
常用句型 Useful Sentences
Dear Mr./Mrs./Ms. Zhang親愛的張先生/夫人/女士
Dear Jane親愛的簡
Good morning all大家好
First name（Jim）名字（吉姆）
Hi嘿
Regards
此致敬禮
Best wishes謹致問候
Cheers謝謝/再見
Thanks謝謝
Thank you謝謝你
All the best一切順利/萬事如意
Speak to you soon再見
See you soon再見
經典范文 Model
Dear Colin，
I would like to request a permanent reduction in my hours of work from full-time to 4 days per week. My reasons for this are personal ones.I have undertaken some part-time extramural study this year and I would like to have enough time to devote to this in order to make it worthwhile.
I also have a 90-year-old mother who is becoming frailer and I would like to have more time to take care of her.
I would be happy to discuss this with you by phone if necessary. My extension is 8470.
Thank you，
Petra Johnson
親愛的考林：
我想長期地減少工作時間，即從全日制改為每周工作四天。提出這一申請主要是由于我個人的原因。今年我報名參加了業余的成人教育課程，因此，我希望能有足夠的時間用來學習，以確保學有所獲。
另外，我90歲的老母親日益羸弱，我希望能有更多的時間來照顧她。
如有必要，我愿意與您通過電話商議此事。我的分機號碼是8470。
謝謝！
派特拉·約翰遜
致謝 Expressing Thanks
表達對某人或者某事的感激之情。你應該：
1.說明你為何事而感謝。
2.表達你的感激之情。
常用句型 Useful Sentences
1.Thank you so much for……就……之事，十分感謝。
2.Thank you very much for……就……之事，非常感謝。
3.Many thanks for……對于……萬分感謝。
4.I am writing to thank you for……就……之事，我特此寫信表示感謝。
5.I am writing to tell you how grateful I was for……我此次寫信是為了表達對您……的感激之情。
6.It was most kind of you to……承蒙……，不勝感激。
7.I am really very grateful for……我衷心地感謝你……
8.I would like to thank you for……我要謝謝你……
9.I cannot thank you enough for the……就……之事，我對你真是感激不盡。
10.How can I possibly thank you enough for the……就……之事，我真不知如何感謝你才是。
11.I really appreciate everything you have done.我真心地感謝你所做的一切。
1.It was so good of you to……謝謝你……
2.It was so kind of you to……謝謝你……
3.It was really great of you to……非常感謝你……
4.Just a quick note to say many thanks for……只言片語，聊表謝意。
5.You're a pal！夠哥們兒！
6.Thanks, good buddy.謝了，兄弟。
經典范文 Model
Hi Mary，
Thank you for your week of working double time on my behalf. I couldn't have taken my trip if you hadn't taken up the slack.You even straightened the files that have been neglected for some time.Be sure to let me know when you are ready for your big vacation.I will be the first in line to cover your desk.
John
瑪麗：
你好！
謝謝你為了我而加倍工作了一周。如果不是你幫我完成落下的工作，我就不能去旅行了。你甚至還幫我整理了文件，我有一陣子沒顧上它們了。當你準備休假的時候，請一定記得通知我。我會第一個過來承擔你的工作。
約翰
祝福 Expressing Good/Best Wishes
我們常常需要在電郵中對正在發生或即將發生的某些事情表達美好的祝福。
常用句型 Useful Sentences
1.Happy birthday！生日快樂！
2.I hope you have a happy birthday！祝你生日快樂！
3.We all wish you a very happy birthday.我們共同祝你生日快樂。
4.We send you our best wishes for a happy birthday.我們對你的生日致以美好的祝愿。
1.Happy New Year！新年好！
2.Happy Spring Festival！恭賀新禧！3.Merry Christmas！圣誕快樂！
4.Merry Christmas and Happy New Year！圣誕快樂，新年好！5.Happy Valentine's Day！情人節快樂！
6.Happy Dragon Boat Festival！祝你過個愉快的端午節！7.Happy Mid-Autumn Festival！中秋節快樂！
8.Best wishes for the holidays！祝節日快樂！
1.I wish you a pleasant/safe journey/trip.祝你旅途愉快/一路平安。
2.Good luck in your new job.祝你在新工作中一切順利。
3.Please give my best wishes to everyone.請代我問候大家。
4.Good luck with……祝你……好運。
5.I would like to take this opportunity to wish you every success in the future.
借此機會祝你在未來的日子里一切順利。
6.Please give my best wishes to……請向……轉達我的祝福。
7.Please give my regards to……請代我轉達對……的問候。
經典范文 Model
Dear all，
Holiday greetings from Shanghai Corporation World Headquarters！At this season we pause to remember each of you and the contributions you have made to our international efforts. We hope that the joy of the holidays will fill your hearts and homes, and that all your associations will be rewarding.We are happy to announce that a holiday bonus will be included in each paycheck this month.Thank you for making this past year the best ever.
Best wishes for the holidays.
Samuel Ling
致全體員工：
上海有限公司國際總部祝大家節日快樂！值此佳節，我們記起了你們每一位員工以及你們為我們的國際合作所做的貢獻。在此我們祝各位節日愉快，合家歡樂。同時，我們也希望你們所有的生意往來都有所回報。與此同時，我們很高興地通知大家，節日獎金將會打入每位員工本月的工資卡中。謝謝大家！是你們的努力使過去的一年成為效益最好的一年。祝佳節愉快！
薩繆·令
道歉 Apologies
有時我們需要表達歉意，往往是因為自己做過某件事、沒有去做某件事或者沒能夠去做某件事。道歉應該是真誠的，而且應該強調是你自己的過錯，或者解釋你沒能夠去做某事的原因。你應該：
1.道歉。
2.解釋發生了的事情。
3.保證將來不會再發生了。
4.最后，再次道歉。
常用句型 Useful Sentences
1.I really must apologize for……我真得為……道歉。
2.I am sorry for any inconvenience this may have caused you.我對由此給您帶來的麻煩表示歉意。
3.I would like to express my apologies for……我要為……表達我的歉意。
4.It is with great regret that……非常抱歉，……
5.I regret that I have caused you……我為給你造成的……道歉。
6.I hope you will forgive me for……我希望你能就……之事原諒我。
7.I am writing to apologize for……我為……之事寫信道歉。
8.I am writing to express my apology for……我為……之事特此寫信表達歉意。
9.Please accept my apology for……請接受我就……之事的道歉。
10.My apologies for not being able to……我為未能……道歉。
1.I am so sorry……非常抱歉……
2.I really feel bad about……我真的覺得對不起。
3.I'm sorry I couldn't……對不起，我沒能……
4.I'm sorry for……對不起，……
5.I apologize for……我為……道歉。
6.I am really sorry……真對不起，……
7.I really didn't mean to offend you when I……當我……，我真的不是故意要冒犯你。
8.Sorry for the……對不起，……
9.Sorry mate.對不住，哥們兒。
經典范文 Model
Dear Mrs. Hoo，
I feel I owe you a personal apology for my insensitive comment at the meeting yesterday. I know these days since John's funeral have been very difficult for you, and I was clearly out of order in making reference to“merry widows.”I'm sorry you had to suffer from my foolishness.
I hope you will be able to forgive me. I have tremendous respect for you and your abilities, and I hope we can continue to work well together.I'm terribly sorry.
Regards，
Tom
親愛的胡夫人：
我為我在昨天會議中的不當言辭向您道歉。我知道，自約翰下葬以后，這些日子您一定非常難過，而我居然說起“快樂的寡婦”之類的話，我想當時我一定是腦子出了問題。很抱歉，都是因為我的愚蠢給您帶來了痛苦。
我希望您能原諒我。我非常尊重您本人以及您的能力，并且希望我們能夠繼續在一起愉快地工作。我真的非常非常抱歉。
此致
敬禮！
湯姆
表示吊唁/慰問 Expressing Condolences
吊唁/慰問是為了向某人表達對于最近發生在他或她身上的不幸事件的哀傷。
你應該：
1.解釋你為什么哀傷。
2.表達你的哀傷之情。
3.表示愿意提供幫助。
常用句型 Useful Sentences
1.I am saddened to hear that……聽到……的消息，我很悲傷。
2.Please accept my very sincere condolences on……請接受我對……的真誠哀悼/慰問。
3.I was shocked and deeply saddened to hear that……聽到……的消息，我很震驚，并深表悲傷。
4.I wish you a speedy recovery.祝你早日（從悲痛中）恢復。
5.If there is anything I can do for you please let me know.如果我能為你做些什么的話，請告訴我。
6.Please accept my deepest sympathies over your recent loss.我對您最近所遭受的損失表示深切的同情。
1.I was so sorry to hear that you……聽到你……，我很傷心。
2.Sorry to hear about your……很遺憾地聽說你……
3.That's a real bummer！真是太遺憾了！
4.You must be really upset about……關于……的事，你一定很難過。
5.Hey！Cheer up！嘿！別難過了！
經典范文 Model
Dear Jack，
I want you to know that I understand your disappointment at not receiving the promotion you wanted. While you have proven your worth as a contributing, effective member of our team, Mary's greater number of years in the company, in addition to her experience working on the Smith project, combined to make her the leading candidate for the job.
Please keep in mind that opportunities for advancement will come again. If you continue to be as productive and resourceful as you have been in the past, I see a bright future ahead of you.
Regards，
Tim Wang
親愛的杰克：
我理解你對未能晉升一事的失望之情。作為我們團隊中有貢獻、有影響的一員，你已經證明了你的價值。然而，瑪麗有在史密斯項目中的工作經驗，且有更長一些的工作年限。二者綜合，使她成為這個職位的首要人選。
請記住，晉升的機會還會再有。如果你能一如既往地卓有成效和足智多謀，你的前途將會一片光明。
此致
敬禮！
蒂姆·王
表示同情 Expressing Sympathy
在寫表達同情的信件時，要寫出你的真情實感。表達對逝者真摯感情的一句話，勝過一篇長篇大論的文章。不要在信中喋喋不休地談論具體的病情或死亡的性質，也不要說“塞翁失馬，焉知非福”之類的話，但一定要詢問一下你可以幫助做些什么。
常用句型 Useful Sentences
1.I share your pain/sorrow/sadness.我跟你一樣悲痛/悲傷/憂傷。
2.I'm truly/deeply/extremely sorry to hear that……聽到……，我真切地/深切地/極其感到難過。
3.Please accept my deepest sympathy.請接受我最深切的慰問。
4.You have my heartfelt/deepest sympathy.謹向您表示衷心的/最深切的慰問。
5.I was saddened to hear about……聽到……，我很悲傷。
6.We are saddened to learn that your mother/father has passed away.聽到你母親/父親去世的消息，我很難過。
7.Please let me know if there's anything I can do for you and your family.如果我能為你和你的家人做些什么的話，請告訴我。
8.If you need a shoulder to cry on, you can call me anytime.如果你需要有人來安慰的話，你隨時可以給我打電話。
1.You must be feeling terrible/awful right now.你現在一定覺得很難受吧。
2.If you need anything at all, please just let me know.如果你需要什么幫助，請盡管告訴我。
經典范文 Model
Dear all，
We have lost a dear friend and valued colleague. Jane Wu died yesterday afternoon following a short illness.Our grief and sadness at this time are little compared to what Jane's family must be feeling.Our hearts and prayers go out to them.A plaque in memory of Jane will be unveiled next Tuesday morning at 10 a.m.
With deepest sympathy，
Carol Wang
致全體員工：
我們失去了一位親愛的朋友和重要的同事。簡·吳于昨天下午經過一場短暫的病痛后去世了。我們的悲傷和難過無法與簡的家人所承受的相提并論。讓我們衷心地為他們祈禱。一塊為紀念簡而設立的銘牌將于下星期二上午10時揭幕。
謹致深切的慰問！
卡羅·王
邀請 Invitations
邀請信是邀請某人出席某活動的信函。邀請信應該明確給出活動的內容、時間和地點。具體地說，你應該在信中寫明活動的：
1.邀請方。
2.內容。
3.地點。
4.日期。
5.開始的時間。
6.持續的時間。
常用句型 Useful Sentences
1.I would like to invite you to……我想邀請您參加……
2.You are invited to……您被邀請參加……
3.I would be very glad if you could come to……如果您能來……，我會非常高興。
4.Would it be possible for you to……?您是否可以參加……？
5.I wonder if it would be possible for you to……我想知道您是否可以參加……？
6.I wonder if you could……我想知道您是否可以參加……？
7.Would you be able to……?你能參加……嗎？
8.It would be a great honour for……if you could……如果您能……，……深感榮幸。
9.It would be a great pleasure for……if you could……如果您能……，……不勝欣慰。
1.Would you like to attend……?你能參加……嗎？
2.Would you like to come to a……?你能來……嗎？
3.Would you care to come to……?你愿意來……嗎？
4.Would you be able to……?你可以……嗎？
5.Do come and join me/us on……你一定要來參加我/我們的……
6.It would be great if you could……如果你能……，那就太好了。Declining an invitation回絕邀請
1.I am very sorry but I am not able to……非常抱歉，我不能……
2.Unfortunately, I have a prior engagement that evening.對不起，那天晚上我已另有約會。
3.Thanks so much for inviting me, but I'm afraid that due to……I cannotaccept your kind invitation.謝謝你的真誠邀請，但因……我恐怕不能接受你的邀請了。
經典范文 Model
Dear all，
We would be very pleased if you could come to a staff training meeting to be held on Monday July 5 in room 405 from 2 p. m.to 5 p.m.Please let me know if you will be able to attend.
Regards，
David Lui
致全體員工：
敬請光臨員工培訓。時間：7月5日下午2點至5點；地點：405房間。請能夠參加的人員通知我。
此致
大衛·魯伊
提醒 Reminders
對于一些重要的事情，盡管之前已告知某人，但有時候你還需要再提醒一次。
常用句型 Useful Sentences
1.Please remember to finish the proposal by Friday.請記住星期五之前要完成計劃書。
2.I'd like to remind you that the sales meeting scheduled for today will startpromptly at 2 p. m.in room 517.我想提醒你，今天要開的銷售工作會議將于下午兩點在517房間準時開始。
3.Don't forget to ask about the latest sales figures when you meet with thedirector.當你見到經理時，別忘了問他/她最新的銷售數據。
4.Remember to……記住……
5.I would like to remind you that……我想提醒你，……
6.Please make sure that you arrive on time for the meeting this afternoon.請你務必確定準時參加今天下午的會議。
7.You haven't forgotten about our appointment this afternoon, have you?你沒有忘記今天下午我們有預約的，對吧？
8.Just a quick note to remind you that……順便提醒你一下，記住……
9.Please don't forget to……請別忘記……
10.Could you please remember to bring the……when we meet tomorrow?明天我們見面時，請你記得帶……來，好嗎？
經典范文 Model
Dear all，
Just a quick note to remind you that John Lui, Vice President of Marketing for Shanghai Corporation, will be visiting our home offices on Friday, March 6，to discuss current marketing trends.
He also wants to talk about long-range strategies, so it is important that we are prepared with current data. Please have your monthly reports on my desk by Wednesday, March 4，at 10:00 a.m.，and be prepared to meet with us Friday morning.
Regards，
Mary Chan
致全體員工：
在此提醒大家一下：上海有限公司主管營銷的副總裁約翰·魯伊先生將于3月6日到訪本地的辦公室，討論最近的市場營銷趨勢。
他還希望討論一下長期戰略，因此，我們很有必要準備好最新的數據。請于3月4日上午10點鐘之前將你們的月度報告放到我的辦公桌上，并且為星期五上午的會面做好準備。
此致
敬禮！
瑪麗·陳
請求幫助 Requesting Help
如果要請求別人為你做某（些）事，你應該在求助信中說明。
1.你的請求。
2.如何能夠滿足你的請求。
3.時間和地點。
常用句型 Useful Sentences
1.I would be most grateful if you could……如果您能……，我將非常感謝。
2.I would be very grateful if you could possibly……如果您可以……，我將非常感謝。
3.I wonder if you would mind letting me have……我想知道您是否介意讓我……
4.Is it possible that……是否有可能……
5.Please let me have……請讓我……
6.Could you please tell me about the……?能不能請你告訴我……？
7.Would you please be so kind as to give me more information about……？請你多給我一些關于……的信息，好嗎？
8.I would appreciate it very much if you could provide me with more detailsabout……如果您能給我提供更多的關于……的情況，我將萬分感激。
9.Your help would be greatly appreciated.萬分感謝你的幫助。
10.Thanking you in advance.先行謝過。
11.Can you……?你能……嗎？
12.Please could you……?能請你……嗎？
1.Could you please……?請你……，行嗎？
2.I really would like……我非常希望……
3.Can you help me out?你能幫我嗎？
4.I need you to……我需要你……
5.Do you think you could……?你認為你能……嗎？
6.Would you be able to……?你可以幫助我做……嗎？
7.Thanks, buddy.謝了，哥們兒。
經典范文 Model
Dear Lauren，
I need your advice. You are a friend who seems to know right from wrong.I am in severe financial trouble and wonder whether I should declare bankruptcy.I'd prefer to speak to you directly about this rather than go into detail in a letter.Could we get together sometime next week to discuss my situation?I'll give you a call in the next few days to set a time.
Thank you for your time.
John
親愛的勞倫：
有件事情我需要聽聽你的意見，因為我覺得你是個有正確判斷力的朋友。我正處于嚴重的財務危機之中，我想知道我是否應該申請破產。我更愿意和你見面而不是在信里談論這些細節的問題。我們能在下周見一面商談一下我現在的處境嗎？我會在最近幾天給你打電話，定一下見面的時間。
占用了你的時間，謝謝！
約翰
提供幫助 Offering Help
如果你認為某人在某事上需要幫助，而且你所提供的幫助可能正是對方所需要的，可以主動提出給予幫助。但是，請記住，你的提供幫助的建議可能會被禮貌地回絕。
常用句型 Useful Sentences
1.Can I……?我能……嗎？
2.Shall I……?我可以……嗎？
3.Let me know if I can help you with……如果我能幫你……，請告訴我。
4.If you need any help with……please don't hesitate to ask me.如果你在……（方面）需要什么幫助的話，請直接跟我說。
5.If I can be of any assistance please don't hesitate to ask me.如果我能給你什么幫助，請直接跟我說。
6.Let me know if you need any help with the report.如果就這份報告你需要什么幫助，請告訴我。
7.Don't be afraid to ask me if you need any help.如果哪方面你需要幫助，別怕麻煩盡管來找我吧。
2.Do you need any help with……?就……之事，您需要什么幫助嗎？
3.Did you want me to……?您想過要我……嗎？
經典范文 Model
Dear Simon，
I know that the figures are required by the end of next week and I waswondering if you needed any help. If so, please don't hesitate to contact me.
Best regards，
Julia Csi
親愛的西蒙：
我知道這些數據必需在下周末之前完成，我想知道，你是否需要幫助。如果的確需要，請不要顧慮直接跟我聯系吧。
此致
敬禮！
朱利亞·思
提出建議 Giving Suggestions
向某人提出建議有點兒像提出忠告。但要記住，你提出的只是一個建議，而不是命令。
常用句型 Useful Sentences
1.What about……?……怎么樣/如何？
2.Shall we……?……好嗎？
3.Why don't you……?你何不……？
2.Perhaps we should……我們也許應該……
3.Perhaps we could……我們也許可以……
4.Couldn't we……?我們不能……嗎？
5.I think we should……我想我們可以……
6.I suggest that we……我建議……
7.Let's go to……讓我們去……吧。
8.What about……?……怎么樣/如何？
9.How about……?……怎么樣/如何？
10.How about going to……?去……怎么樣/如何？
11.Let's……讓我們……吧。
1.How do you think we should deal with this?你認為我們應該如何處理此事？
2.What do you think is the best way forward?你認為什么是最好的出路？
3.I'm not sure how to resolve this.What do you think/suggest?我確定不了如何處理此事。你有什么想法/建議？
4.What do you suggest I do?你認為我該怎么做？
5.What would you suggest?你有什么建議嗎？
6.What should I do?我應該怎么辦？
7.What would you do if you were me?如果你是我，你會怎么做？
經典范文 Model
Dear Tom，
You did a great job with your presentation yesterday. Your visuals were especially effective；however, I would like to make one suggestion.A few of your jokes were inappropriate to your audience.Though seemingly funny, off-color humor can quickly alienate people.I would eliminate that kind of humor when addressing a business gathering.There are enough“clean”jokes left to spice up a presentation that do not risk offending your audience.
Hope you don't mind some friendly advice.
Yours，
Richard Wu
親愛的湯姆：
你昨天的演示報告做得很好。你的視像資料非常有效果，但是，我想提一點兒建議，你有幾處笑料做得不太適合聽眾。雖然聽起來很好笑，但是庸俗的玩笑很快就會使人反感。當我在商務聚會的場合講話時，我是不會采用這種幽默方式的。除去這幾處，你報告中其余的那些“凈口”笑料也足夠給演示報告增添趣味，而且不會冒得罪聽眾的風險。
希望你不介意這些善意的忠告。
理查德·吳謹上
警告 Giving Warnings
警告通常是老板給下屬的，往往是就其業務上或私人的不良表現或錯誤而提出的。警告的分量有輕有重，可以是最后通牒，即表明若再犯錯就要以開除論處；也可以是禮貌的、善意的提醒，讓下屬對某事給予更謹慎、更認真的考慮。
常用句型 Useful Sentences
1.You should be more careful next time.下次你要更加小心。
2.Please be more careful in the future.請以后多加小心。
3.I hope that I don't have to warn you again.我希望以后不必再警告你。
4.I hope that this will be the last warning I have to give you.我希望這是我給你的最后一次警告。
5.Please don't let this happen again.請別再犯（錯）了。
6.If this happens again you will be in serious trouble.如果再犯（錯），你就有大麻煩了。
7.I don't want to have to tell you about this again.這件事，我不想再告訴你第二遍。
8.Because of your negligence you have caused a lot of trouble for manypeople.由于你的失職，給許多人造成了很多麻煩。
9.I hope you will take this warning to heart and not let it happen again.我希望你會把這次警告記在心頭，不再犯（錯）了。
10.Please regard this as a gentle warning about your professional conduct inthe office.請將此事視為對你的辦公室職業表現的一般警告。
經典范文 Model
Dear Paul，
Your writing skills are an asset to our company；however, your inability to work five days a week and complete projects on time is slowing our production schedule and may jeopardize your employment. During the past two weeks you have called in sick three times, bringing your total sick days for the year to 15.If this pattern continues, we will no longer be able to employ you.
As you know, we discussed these problems in detail on Thursday, May 6，in your quarterly review. I told you then that you had no more sick days.I also reviewed with you the various ailments that you claimed to be suffering from when you called in sick the thirteen times prior to our meeting.After our discussion, you said you were feeling much better.I also informed you that if you were to call in sick once more without medical verification, we would terminate your employment.
We feel you can make a good contribution to our corporate effort, and hopethat you will overcome this recurring problem. You have significant potential.
Yours truly，
Alice Qing
親愛的保羅：
你的寫作技能是我們公司的財富，但是，你不能做到每周工作5天，且不能按時完成任務，這已使我們的生產進度變慢，并且可能危及你的飯碗。過去的兩周內你請了3次病假，這使得你的病假天數在本年度內已達到15天。如果你繼續以這種方式工作，我們將不會再雇傭你。
你知道，我們在5月6日你的季度評審中詳細討論過這些問題。我當時就告訴過你，你已經沒有病假可請了。在我們談話前，你請了13次病假，當時我還和你一起復核了你聲稱自己患的各種病癥。這次討論后，你說你覺得好多了。我還告知你，如果你再次沒有醫生證明就請病假，我們就要解雇你。
我們認為你能夠為我們共同努力的事業做出積極的貢獻，同時，我們希望你能夠克服這個一再發生的毛病。其實，你是很有潛力的。
愛麗絲·慶謹啟
提出意見 Giving Advice
我們經常需要針對許多不同的問題提出意見。當然，最好以謙虛的方式發表意見。
常用句型 Useful Sentences
1.I think it might be a good idea to……我認為，……也許是個好主意。
2.Have you thought of……?你想到過……嗎？
3.I think this option would be preferable to……我認為這個選擇應該更適合于……
4.I think you should reconsider.我認為你應該重新考慮。
5.I would advise you to……我會建議你……
1.I think you should……我想你應該……
2.What about……?……怎么樣？
3.I think it's better than……我認為它比……要好一些。
4.I'm not sure that's the best decision.我不能肯定這是最好的決定。
5.Personally, I would advise against it.就個人而言，我會建議你反對它。
經典范文 Model
Dear all，
Mr. Wang has commented to me several times in the last month about employees playing games on the computers.This is not an efficient use of company time, or of the new office network.
I know that the games are usually played while you are waiting for important information, but there is no excuse for playing computer games on company time. Therefore I must request that you avoid the games altogether while at work.I believe if we do this we will see a rise in productivity.Please call me in my office if you have feedback for me regarding this matter.
Regards，
Sue Chan
致全體員工：
王先生上個月已經跟我談過幾次有關員工在電腦上玩兒游戲的事情了。這不是對上班時間和新辦公網絡的有效利用。
我知道，當你們等待重要信息時，通常會玩兒些游戲，但是，你們沒有任何理由在上班時間玩兒電腦游戲。因此，我必需提出要求，即工作時間禁止玩兒任何游戲。我相信，如果我們能做到這一點，我們生產力一定會有所提高。如果對此事有什么反饋意見，請打電話到我的辦公室。
此致
敬禮！
蘇·陳
贊賞 Appreciation
工作中我們有時需要對某人的敬業精神或工作態度進行表揚。
常用句型 Useful Sentences
1.I really appreciate the number of hours you put in……我很感激你為……所投入的時間。
2.I really appreciated the way you handled……我很感激你處理……的方式。
3.I really like the way you……我很欣賞你……的方式。
4.I am proud of both your individual and your collective contributions to oursales effort.我為你們個人以及集體對銷售工作所做的貢獻感到驕傲。
5.Keep up the good work！繼續努力！
6.I was impressed by your determination and hard work.你的決心和努力給我留下了深刻的印象。
7.Your presentation was educational, interesting and well-thought out.你的演示既使人增長知識，又生動有趣，而且考慮周詳。
8.Congratulations on a great job！干得漂亮，恭喜你！
9.You did a superb/fantastic/terrific/excellent job.干得真棒/漂亮/太好了/出色！
10.I thought that you put in a lot of hard work in preparation for your salesreport and it clearly showed in your excellent presentation.我想你在準備銷售報告上一定下了很大功夫，這一點已在你精彩的演示中體現出來了。
經典范文 Model
Dear all，
I hope you have all had a chance to look at our recent numbers. They are very impressive.I am proud of both your individual and your collective contributions to our sales effort.This is a very exciting time to be working in this industry, with an opportunity for us to make a difference in the market place.
Keep up the good work！
Thomas Ling
致全體員工：
我希望你們都已經看到了我們最近的數據，非常棒！我為你們個人以及集體對我們的銷售業績所做的貢獻感到驕傲。時下應該是在這一行業里工作的最佳時機，我們有機會在這個市場大顯身手。
繼續努力吧！
托馬斯·令
推薦 Recommendations
當你向某人推薦一種產品、一個地方或者一個人時，你應該。
1.指出你推薦的是什么。
2.解釋你欣賞所推薦事物的理由。
3.說出所推薦事物的與眾不同之處。
4.指出為什么對方也會喜歡該事物。
常用句型 Useful Sentences
1.I wish to recommend……我想推薦……
2.I take pleasure in recommending……我很高興地向你推薦……
3.Having been to……I would recommend……曾經……我要推薦……
4.It is an excellent……這是一個很出色的……
5.I can only say that you would not be disappointed with……我只能說，你不會對……失望的。
6.Guaranteed.有保證的/保你滿意。
7.Top quality.質量一流。
1.You should really try……你真的應該試試……
2.I really liked……我很喜歡……
3.I think you would like……我想你會喜歡……
4.I'm sure you would not be disappointed with……我肯定你不會對……失望的。
5.All my friends really love it.我所有的朋友都很喜歡它。
6.It's cool.酷斃了。
7.It will really knock your socks off.它真的會讓你大開眼界。
經典范文 Model
You asked for my opinion on the best color copy machines for us to purchase. In my previous job I worked extensively with the Canon line of photocopy machines, and had nothing but good experiences.The machines are top quality and Canon's service contract covers even trivial problems.I have no connection to Canon, and recommend their product solely on its merit.I heartily recommend the Canon color copiers for our office copier purchase.They are a sound investment.Please let me know what you decide on this matter.
Best regards，
Lily Hsang
親愛的吳先生：
你曾就我們應該購買哪個牌子的彩色復印機之事詢問過我。我在過去的工作中曾廣泛地使用過一系列的佳能復印機，它們給我留下的印象都非常好。主機的質量絕對是一流的，而且佳能的售后服務也相當細微周到。我與佳能公司沒有任何關系，推薦他們的產品只是基于其產品本身的優點。我衷心地推薦佳能彩色復印機作為我們辦公室的復印機采購對象。購買它們是萬無一失的投資。關于此事的決定，煩請告知。
此致
敬禮！
麗麗·常
祝賀 Congratulations
對某事表示高興或分享激動的心情時，你應該。
1.說出你要祝賀的事情。
2.表達你的祝賀之情。
3.祝福他們的未來。
常用句型 Useful Sentences
1.It is with great pleasure that I hear that you……聽到你……，我非常高興。
2.We were really pleased to hear that……我們非常高興地聽到……
3.Congratulations on your recent……恭喜你最近……
4.We wish to congratulate you on your……我們想祝賀你……
5.I am delighted to hear that……聽到你……我很高興。
6.Many congratulations on your promotion/new job.祝賀你高升/找到新工作。
1.Congratulations！恭喜！
2.What great news！真是個好消息！
3.You must be really thrilled about……對于……，你一定很激動。
4.You must be over the moon about……對于……，你一定高興極了吧。
5.What a tremendous bit of news！這消息真叫人興奮！
6.I was delighted to hear……很高興聽到……
7.Well done！干得好！
經典范文 Model
Dear all，
Our warmest congratulations to Eric Johnson, who recently received the industry's award for the best TV commercial of the year. A recent graduatefrom Tsinghua University, Eric joined us in 2001 and immediately attracted the attention of writers and artists with his avant garde style.He says he enjoys working in our country setting, where he and his bride can enjoy the inspiration of the mountains.
The award is given each year for the commercial that industry writers and artists vote as most effective in the use of visual media. Eric will receive his award at the annual banquet of screen and television writers in February.
Our best wishes to Eric and to all our writers who set today's standard of excellence. Your futures look very bright.
All the best，
William Kai
致全體員工：
熱烈祝賀埃里克·約翰遜，他最近被授予業界年度最佳電視廣告獎。剛從清華大學畢業不久的他，于2001年來我們公司工作，并且很快以其前衛的風格引起了許多作家和藝術家的關注。他說他喜歡在我們的鄉村外景地工作，在那里，他和他的新娘能夠感受到山巒所賦予的靈感。
該項大獎每年都會被授予運用視覺媒體創造出的最具影響力的廣告。而這一獎項的得主是由業界的作家及藝術家投票選出的，埃里克將于2月舉行的電影及電視作家年度頒獎宴會上接受此項大獎。
衷心祝福埃里克，你的未來一片光明。同時也祝福所有制定了現行審美標準的作家。
萬事如意
威廉·凱
投訴 Complaints
投訴信是要表達某人的不滿之情。而此種不滿往往是由于其他人或事有不當之處，抑或是其本人正處于某種困境。投訴的原因以及相關的要求可置于抱怨之詞前面，也可置于其后。寫投訴信時你應該：
1.指明你要投訴的是什么。
2.表明你對服務、產品等不滿意的原因。
3.說明你購買此商品或者服務的時間和地點。
4.說明你所希望的解決方法。
常用句型 Useful Sentences
1.I regret to inform you that the……我很遺憾地告知你……
2.I am sorry to say that……很遺憾，……
3.Could you please not……請你不要……
4.I would be happy if you could exchange it or refund my money.如果你能給我換貨或退款的話，我會非常高興。
5.I am writing to make a strong complaint about……此次寫信是要就……一事表達我的強烈不滿。
6.I am writing in order to strongly complain about……為了強烈地投訴……一事特此致信。
7.I am writing to strongly protest about……我以此信強烈地反對……
1.It really upsets me that……使我感到非常不快。
2.It made me so upset that you……你（們）……使我感到非常不快。
3.I don't think you realize how upsetting to me it was……我認為你（們）沒有意識到對于……我是多么的不快。
4.Can you stop……?你（們）能不能停止……？
5.If you don't……I will……如果你（們）不……，我就要……
經典范文 Model
Dear all，
I would like to pass on the concern I feel regarding employees who consistently arrive late for work. While I realize that traffic in the morning is heavier due to highway construction, it is still important for staff to be in their offices ready to begin work at 9:00 a.m.I know that it may require extra effort, but punctuality is an important element of customer service.
We appreciate the dedication and hard work that all the members of our staff give, and hope that this problem can be nipped in the bud before it becomes serious. If you have suggestions regarding measures we can take as a company to ease the challenges caused by increased traffic problems, please bring them to our next staff meeting for discussion.
Yours truly，
Eric Tang
致全體員工：
最近員工遲到現象頻繁，我對此事十分關注。我知道，由于修建高速公路，早晨的交通擁堵更嚴重了，但對員工們來說，上午9點準時到辦公室準備開始工作始終是很重要的。我知道，這可能要求額外的付出，但是，守時是客戶服務的重要組成部分。
我們非常感謝所有員工的敬業精神和辛勤勞動。我希望此問題能夠盡快得到解決而不是愈演愈烈，如何解決交通擁堵日益嚴重所帶來的問題？哪位員工如果有可在整個公司實施的辦法，請在我們的下一次員工大會上提出來供大家討論。
埃里克·唐謹啟
預約 Appointments
預約即和某人提前約好在某一特定日期、時間和地點會面。你應該在郵件中寫明。
1.預約的時間。
2.具體的日期。
3.具體的地點。
4.預約的原因。
常用句型 Useful Sentences
1.I wonder if you could attend……我想知道你是否能參加……
2.Please come to……請來……
3.An appointment has been made for you on……已經幫您預約好了，具體時間是……
4.The interview will be held on the……面試安排在……
5.Please let me know if you can attend on the……如果你能參加……的話，請告知我。
6.Please let me know when you are available for……請告訴我你什么時候有時間……
1.It would be great if you could come……如果你能來……就太好了。
2.Are you free tonight?今晚你有空嗎？
3.Can I come and see you at……?我可以在……來見你嗎？
4.Do you have the time to see me?你有時間見我嗎？
5.Are you available now?你現在有空嗎？
經典范文 Model
Dear Sally，
I will be pleased to meet with you to discuss your transfer to my department. I can see you at 11:00 on Wednesday, June 14，in my office.If you cannot make this appointment, please telephone my secretary to make other arrangements.Please bring whatever materials you think would best acquaint me with your work.I am looking forward to meeting you.
Yours truly，
Ethan Hoo
親愛的薩莉：
我將很高興與你見面，商量一下關于你轉入我的部門的事宜。我可以于6月14日（星期三）上午11點在我的辦公室見你。如果你不能赴約，請致電我的秘書另做安排。請帶上可以使我最大限度地了解你工作情況的資料。我期待著與你會面。
伊桑·胡謹啟
歡迎 Welcome
我們歡迎來訪者、客人、新員工以及陌生人，使他們有賓至如歸和被重視的感覺。
常用句型 Useful Sentences
1.Welcome to……歡迎光臨……
2.We hope that you will enjoy your stay with us.我希望你和我們相處得愉快。
3.We are happy to have you on board.我們很高興你能和我們在一起。
4.We are really glad that you have decided to join us.我們真的很高興你決定和我們在一起。
5.We are pleased that you have joined us and look forward to a pleasant andlong association with you.有你和我們在一起，我們備感榮幸，并且，我們期待著與你保持長期的、友好的關系。
6.You are very welcome to come and see me at any time.隨時歡迎你過來看望我。
7.You are always welcome in my office at any time.隨時歡迎你來我的辦公室。
8.On behalf of the company I would like to welcome you.我謹此代表我們公司歡迎您。
9.It is my great pleasure to welcome you to……您能光臨……，我感到非常榮幸。
10.It affords me great pleasure to welcome you to……您能光臨……，真是我莫大的榮幸。
經典范文 Model
Dear Tim，
We are pleased you will be joining us as a manager in our produce division and anticipate your continued excellent work. To help you become better acquainted with the full range of our services, John Zhang will show you around the plant and truck terminal.
Your major responsibility will be overseeing the inspection of all incoming and outgoing produce. We have also scheduled a new employee orientation on June 2，at 10:00 a.m.At the orientation you will receive information on Shanghai Corporation's benefits and investment opportunities.You will also be given a handbook which will cover holidays, manager expectations, and promotion information.
We are pleased that you have joined us and look forward to a pleasant and long association with you.
Yours truly，
Charles Wang
親愛的蒂姆：
你將要到我們的生產部門當經理，我們感到很榮幸，期待著你續寫輝煌。為了幫助你更好地了解我們的業務范圍，約翰·張將會帶你參觀整個工廠以及汽車貨運站。
你的主要職責是監督所有生產投入和產出產品的檢驗。我們已經安排了一個新員工入職培訓，具體時間是6月2日上午10點。屆時，你會了解到關于上海公司的福利以及投資機會的信息。你還會領到一個手冊，它將包括有關假期、經理工作預期以及職務升遷方面的信息。
我們很高興你能加入我們的隊伍當中，并且，期待著與你保持長期的、友好的關系。
查爾斯·王謹啟
附件 Attachments
附件可以是文本文件、照片、幻燈片、電子表格、音樂、電影以及其他文件。
常用句型 Useful Sentences
1.Please find attached a copy of the file you requested.請查收后附的你所要求的一份文件。
2.Please let me know whether you're able to open the attachment.請告知你是否能打開附件。
3.Please let me know if you've received the attachment.如已收到附件，請告知。
4.I'm attaching the report in two different file formats.我將此報告以兩種不同格式的文件附件發送。
1.I was unable to open the attachment.我打不開附件。
2.You forgot to attach the file.你忘了附上那個文件。
3.Please try sending the attachment again.請再發一次附件。
4.For some reason, I didn't receive the file attachment.由于某種原因，我沒有收到附件。
5.I think you might have sent the wrong attachment.我想你可能發錯了附件。
6.I was unable to open the attached file.我無法打開附件。
7.Please resend the file in plain text format.請再以純文本格式發一遍該文件。
8.Could you please include the attachment in the main body of the email?請你把附件放到電子郵件的正文里面，好嗎？
經典范文 Model
Dear Tony，
Thanks for sending me the figures, but unfortunately, for some reason I was unable to open the attachment. Could you please resend?
Thanks，
Jim
親愛的托尼：
謝謝你把那些數據發給我，但不幸的是，由于某種原因，我無法打開該附件。請你再發一遍，好嗎？
謝謝！
吉姆
取消 Cancellations
要完全取消某一會議或預約，需要寫取消信。如要將某一會議推遲到以后的某個日期，需要寫延期信。
常用句型 Useful Sentences
1.I'm afraid that the meeting scheduled for tomorrow has had to be cancelledbecause……很抱歉，預定明天召開的會議不得不取消了，因為……
2.I need to cancel the appointment I made to see you on January 29，at 9:00 a. m.我得取消原定于1月29日上午9時來見你的那個預約。
3.The staff party has been cancelled until further notice.此次員工聚會已經被取消，何時舉辦將另行通知。
4.I am afraid that I will have to cancel my plans to attend the staff partybecause of my wife's illness.很遺憾，因為我夫人生病了，所以我不得不取消參加員工聚會的計劃。
5.Are there any late cancellations for the conference tomorrow?就明天的會議，還有沒有新增加的無法出席者啊？
6.Unfortunately, there will be no meeting tomorrow because the director ison sick leave.很遺憾，因總經理休病假，明天的會議取消了。
7.We will have to postpone the meeting planned for tomorrow to the sametime a week later.我們將不得不把原定于明天召開的會議推遲到下周同一時間。
8.Today's meeting has been postponed until tomorrow.今天的會議已經被推遲到明天了。
9.We will have to postpone today's meeting until a more convenient time.我們不得不將今天的會議推遲到更合適的時間。
10.Can we postpone the sales meeting until a later time?我們能過一段時間再開銷售會議嗎？
經典范文 Model
Dear Mr. Wang，
I need to cancel the appointment I made to see you on January 29，at 9:00 a. m.When I made the appointment, I thought I would have all of the necessary information collected so we could discuss a change of zoning in my residential neighborhood, but gathering the information has been more difficult than I had anticipated.It will probably take three more months before I am ready to discuss this proposition.I am working with agroup of concerned neighbors, and as soon as we are ready, one of us will call to set up a new appointment.
Yours truly，
Bob Gao
親愛的王先生：
我得取消定于1月29日上午9點與您見面的預約。當我和您預約時，我以為我可以在預約時間前收集到所有必要的信息，這樣，我們就可以討論改變我所在住宅區規劃的問題，但是，收集信息的工作比我預計的要困難得多。我還需要3個多月的時間才能做好準備與您討論這項提議。我目前正與一群關注此事的鄰居一起工作，當我們準備好后，我們之中的一位將給您打電話來定新的預約。
鮑勃·高謹啟