第三節(jié) 案例及討論

案例 給新工廠下試單

（一）案例概述

對(duì)于新工廠來說，一般會(huì)先下一些倉存訂單，試一下加工廠的技術(shù)水平、生產(chǎn)能力和溝通合作能力。本案例中，進(jìn)口商給出口工廠Ningbo Nollbad下了五個(gè)訂單。在最后驗(yàn)貨階段，老板Mas讓跟單員Joe對(duì)下給這個(gè)工廠的訂單做一個(gè)總結(jié)，老板所關(guān)心的不僅僅是這五個(gè)訂單的完成情況，他更關(guān)心可不可以繼續(xù)與這個(gè)工廠合作。

（二）案例情景

[第1封，2011年6月30日]Helen向Jin報(bào)告新供應(yīng)商N(yùn)ingbo Nollbad的質(zhì)量問題：90%的扣眼不合格、70%的后袋唇彎曲。同時(shí)，這個(gè)供應(yīng)商還把訂單外發(fā)。

Hi Jin,

Attached final report is for new maker Ningbo Nollbad,failed.The main problems are:

1.button hole isn't in center of back pocket opening,also button holes not straight.Can't be fixed and unaccepted(90%).

2.Back reese pockets are curved(70%),can't be overlapped well.

3.Hanging threads(5%).

It's stock order.Order quantity 560+184pcs.The bulk production is sub-contracted,our QC didn't find them during inline.Our QC brought back 1pc bulk problem sample.Pls confirm if we need to send it to Canada office.Tks.

Best regards,

Helen

[第2封，2011年6月30日]Joe向Jin介紹在該供應(yīng)商的訂單及存在的問題：PO＃053212存在色差問題、PO＃053209+53209A存在扣眼和后袋問題。同時(shí)，JOE詢問Jin pos＃053210+053211的質(zhì)量如何。

Hi Jin,

There are five pos in this factory,po#053209(560pcs)+053210(2992cps)+053211(480pcs)+053212(1464pcs)for USA stock and po#53209(184pcs)Canada stock.

Now we find po#053212 has color shade problem,pos#053209+53209A have button hole position and back pocket problems,how about quality of pos#053210+053211?Vendor told me they want to ship po#053211 earlier with other USA stock.

Regards,

Joe

[第3封，2011年6月30日]Mas讓Joe寫一個(gè)關(guān)于這個(gè)新工廠的情況報(bào)告。

Hi Joe,

For this afternoon kindly give us a recap of all orders with buyer and cancel date.Pls provide for this afternoon for my records.

Thank you,

Mas

[第4封，2011年6月30日]Joe回復(fù)：第一，回顧了給該工廠下單日期，接著給出了每個(gè)訂單的客戶、目的地、預(yù)計(jì)開船日期、最總客戶取消訂單日期，比如訂單PO＃053209，L949P/E535，供744件，目的地TBC（To be confirmed，待定），預(yù)計(jì)開船期7月15日（ETD：estimatied departure date），客人取消訂單的日期是7月29日（CXL：cancel）；第二，訂單PO＃053209在5月13日被分成了兩個(gè)訂單；第三，工廠不愿意提面料，E537在4月16日就已經(jīng)可以發(fā)貨，但到了4月29日工廠說在沒有看到服裝原樣之前他們不會(huì)提貨，最后到了5月10日工廠才提面料；第四，工廠的快遞要4～6天才能發(fā)到，可以看出工廠沒有發(fā)國際快遞的經(jīng)驗(yàn)；第五，黑色口袋布質(zhì)量問題，在5月30日收到了工廠送來的代號(hào)為K317＃148的口袋布樣品，我們拒絕了他們的樣品，但工廠說已經(jīng)用到了大貨，我通知工廠絕不能使用這種口袋布，如果使用了這種口袋布，意味著他們完全沒有質(zhì)量意識(shí)，我們的QC最后將不會(huì)簽發(fā)質(zhì)量合格報(bào)告，由于我們的堅(jiān)持，工廠最終發(fā)來了新的樣品，并告訴我們他們將更換成品上的不良口袋布；第六，關(guān)于黑色色差問題，6月20日工廠通知我們，說我們的QC在大貨中發(fā)現(xiàn)了兩種色調(diào)，我們?cè)儐柟S這兩種色調(diào)如何剪裁，開始工廠的回答是按照小包裝剪裁，能保證每個(gè)小包裝的服裝都是一個(gè)顏色，后來才知道工廠把有色差的布都裁到8碼和10碼上了，我們對(duì)有色差問題的360件成品要求30%折扣，我與工廠的跟單員Glory和工廠老板Ms.Lu通過電話，工廠老板非常生氣，她認(rèn)為面料是從我們指定的供應(yīng)商處采購，作為服裝工廠他們很無辜，應(yīng)該是面料工廠承擔(dān)面料色差的責(zé)任，工廠老板還說如果我們堅(jiān)持30%折扣，她將扣留成品，經(jīng)過勸說她只接受10%的折扣，后來Lisa又發(fā)了一封郵件勸說工廠，最終工廠同意對(duì)有問題的360件成品給予20%的折扣；第七，6月30日J(rèn)in發(fā)來了QC報(bào)告，大貨中發(fā)現(xiàn)了兩個(gè)問題，一是90%的扣眼不在口袋中心，二是大約70%的口袋開口出現(xiàn)彎曲，工廠跟單Glory說口袋開口出現(xiàn)彎曲可以調(diào)整，但扣眼問題無法解決，我們已經(jīng)通知工廠，將扣眼問題分成A、B、C、D四個(gè)等級(jí)，并分別給出照片和數(shù)量；第八，我們現(xiàn)在很擔(dān)心PO＃053310+053311這兩個(gè)訂單的質(zhì)量，已發(fā)郵件給Jin，請(qǐng)他將驗(yàn)貨報(bào)告發(fā)過來；最后，我們已經(jīng)通知我們的船務(wù)部和服裝廠，沒有我們的確認(rèn)，Nollbadi工廠不許發(fā)貨。

Hi Mas,

1.On Apr.19th we sent to Nollbadi:

1)PO#053209,L949P/E535(744pcs),STO04,destination TBC,ETD date is July 11th,CXL date is July 29th.

2)PO#053210,C034P/E360(2992pcs)+PO#053212,C034P/E540(1464pcs),USA stock,ETD date is July 11th,CXL date is July 29th.

3)PO#053211,C034/E537(480pcs),USA stock,ETD date is July 15,CXL is Aug.15th.

2.On May 13th,PO#053209,L949P/E535(744pcs)split to po#53209A,184pcs,Canada stock,ETD date is July 5th,CXL date is Aug 5th;PO#053209,L949P/E535,560pcs,USA stock,ETD date is July 11,CXL date is July 29.

3.They reluctant to fetch the fabric from our mill.The first fabric is E537,the fabric is ready for fetching on Apr.16th,after we sent them the PO,we push them to fetch the fabric,they didn't listen and reply,on Apr.29th,they replied that before they see our original sample,they will not pick any fabric.After May holiday,we push them again,finally they pick up the fabric on about May 10th.

4.Bad parcel delivery.The parcel from this vendor usually takes 4~6 days arriving at our office by different post agent,they seem not know how to send parcel by international express.

5.Bad pocket lining K317#148,for PO#053212,C034P/E540(1464pcs)and PO#053211,C034/E537(480pcs).On May 30th,they sent very poor K317#148,we rejected,they told us they already used on our bulk garment,we told them again and again they can never use the very poor lining on our garment,if they use that lining,it means they totally have no quality concept and our qc would stop them at final inspection,finally they sent new sample for approval,and told us they change the bad lining.

6.Color shading for PO#053212,C034P/E540,Color black(1464pcs).On June 20th,vendor told us our QC inspected the goods,and found there are two colors in this PO,when we ask how they cut,firstly they told us by pre-pack,when we saw the QC report and asked her again,she told us they cut the 200pcs wrong color in size 8 and size 10.Then we asked 30%discount for affected 360pcs,and I called Glory and the boss Ms.Lu,when I called Ms.Lu(the boss),she is very angry,she said that the fabric is bought from corwik nominated supplier,she is innocent,fabric mill should take the responsibility,and corwik should take the responsibility.She even said if we asked 30%discount,she will hold all our pos in her factory without deliver.After persuading,she accepted 10%for 360pcs.Lisa wrote a long e-mail to them,and finally they accept 20%discount on June 30th.

7.POs#053209+PO#53209A.On June 30th,Jin sent us report that these two pos have quality problems,main problems are button hole position is not in the center of the pocket,the quantity is about 90%;Second problem is the back pocket open is curving,it is about 70%.And the goods is sub-contracted.I called Glory,she told me our QC already told her.The back pocket curving can be adjusted.The button hole problem could not be repaired.I told her to classify the garment with problem of button hole into A.B.C.D four grade,take photo for each,and let us know the quantity of each grade.

8.We worry about quality for PO#053310+PO#053311,and sent e-mail to Jin for QC report.

9.We informed shipping department,and I called vendor,without our confirmation,Nollbadi could not ship the goods.

If anything unclear,let me know.

Regards,

Joe

（三）案例討論

通過閱讀本案例，你認(rèn)為可不可以繼續(xù)使用這家工廠？