Passage 7

全國卷Ⅱ

Hundreds of people have formed impressions of you through that little device（裝置）on your desk. And they’ve never actually　 1 　you. Everything they know about you　 2 　through this device, sometimes from hundreds of miles away.　 3 　they feel they can know you　 4 　from the sound of your voice. That’s how powerful the　 5 　is.

Powerful, yes, but not always　 6 　. For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I’d never met　 7 　, got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really　 8 　me. I sometimes wished to　 9 　another agent.

One morning, I had to　 10 　an immediate flight home for a family emergency. I ran into Rani’s office　 11 　. The woman sitting at the desk,　 12 　my madness, sympathetically jumped up. She gave me a　 13 　smile, nodded while listening patiently, and then printed out the　 14 　immediately. “What a wonderful lady!” I thought.

Rushing out　 15 　I called out over my shoulder, “By the way, what’s your name?” “I’m Rani,” she said. I turned around and saw a　 16 　woman with a big smile on her face waving to wish me a safe trip. I was　 17 　!Why had I thought she was cold? Rani was, well, so　 18 　.

Sitting back in the car on the way to the airport, I figured it all out. Rani’s　 19 　—her warm smile, her nods, her‘I’m here for you’　 20 　—were all silent signals that didn’t travel through wires.

1. A. accepted　B. noticed　C. heard　D. met

2. A. came　B. moved　C. ran　D. developed

3. A Thus　B. Yet　C. Then　D. Indeed

4. A. rather　B. also　C. just　D. already

5. A. telephone　B. voice　C. connection　D. impression

6. A. direct　B. useful　C. easy　D. accurate

7. A. in person　B. by myself　C. in public　D. on purpose

8. A. annoyed　B. interested　C. discouraged　D. confused

9. A. promote　B. train　C. find　D. know

10. A. arrange　B. postpone　C. confirm　D. book

11. A. for the first time　B. at any time　C. from time to time　D. in good time

12. A. expecting　B. seeing　C. testing　D. avoiding

13. A. shy　B. comforting　C. familiar　D. forced

14. A. bill　B. form　C. ticket　D. list

15. A. hopefully　B. disappointedly　C. gratefully　D. regretfully

16. A. careful　B. serious　C. nervous　D. pleasant

17. A. amused　B. worried　C. helpless　D. speechless

18. A. calm　B. nice　C. proud　D. clever

19. A. forgiveness　B. eagerness　C. friendliness　D. skillfulness

20. A. explanation　B. attitude　C. concept　D. behavior