Summary

Information is king in this society; however, if you don't know how to manage this information or use it to your benefit, it becomes your enemy. Usually an organization does not understand this concept until it has been engaged in some sort of litigation where if it had properly managed the documents and information it would have saved a lot of time, money, and headaches.

In the next chapter we will look at all the different types of information in more detail. We will see how they can all be related and stored in PCM.