About the Reviewers

Michael G. Ferreira, is a diverse "hands on" leader, entrepreneur, and executive consultant with 20 years of widely diverse business and technology leadership experience. He has crafted client/vendor/partner relationships, advisory services, managed large project portfolios, directed product development, implemented transformation change, and pioneered new service delivery techniques.

Since 2003 (Microsoft Dynamics CRM 1.0 beta), Michael has been working with a diverse range of customers and partner organizations (start-up to enterprise; across industries). He has proposed, lead, architected, and deployed over 100+ Microsoft CRM-based technology solutions ranging from out-of-the-box configurations to product upgrades to very complex integrated multi-channel service delivery platforms (CRM, ERP, Portal, Mobile, Social, BI/DW with integration).

Beyond implementation, Michael has played a key role in building the Microsoft CRM partner and consultant community, having helped launch seven organizational practices/delivery teams as well as building and selling his own uniquely positioned Microsoft-based technology solutions provider offering professional and managed services, vertical software/platform-as-a-service products, and hardware and software sales.

Sandor Schellenberg is the owner and founder of friendlyITsolutions (http://www.friendlyitsolutions.nl/), which mainly focuses on Microsoft Dynamics CRM and related software in the Microsoft stack. He is a Senior Microsoft Dynamics CRM Consultant/Solution Architect and specializes in data migrations and integrations.

In autumn of 2009 his work was recognized and rewarded with an invitation to the Scribe Software MVP Program. In 2013 he was rewarded for a fifth time for the program.

His roots in Microsoft-based Internet technologies go back more than 15 years, and since 2005 he has specialized in Microsoft Dynamics CRM. Starting with his first guest post on the blog of Menno te Koppele, he then decided to start his own blog, Friendly Microsoft CRM Monster (http://www.friendlycrmonster.com/), a blog with a wink. The blog is widely read in the Dynamics CRM community and focused mainly on Microsoft Dynamics CRM technical and integration/migration topics. He is also the author of several "musings" at msdynamics.com, where he writes about common topics that have to be faced during implementations of Dynamics CRM.

He has experience with implementing Dynamics CRM in several branches and companies in the small to midsize segment, but also in the enterprise segment. Migrations and integrations are not only within the Microsoft stack, but also with widely used software of other vendors including SalesForce, Oracle, and SAP.

Tanguy TOUZARD is a technical consultant and expert on the Microsoft Dynamics CRM application. Since the first version of the application, Tanguy works on integration projects as a developer, consultant, and trainer.

He has expertise in all areas of development and integration around Microsoft Dynamics CRM (JavaScript, Plugins and workflow activities, Reports) and shares his knowledge through Microsoft forums and his blog. He also developed many tools available to the community Dynamics CRM, which made him a Microsoft MVP in the category Dynamics CRM.