Creating new activities

Activities are fundamental to how CiviCRM works. They are a record of all interactions between your organization and your contacts. CiviCRM comes with a ready-made set of activity types, such as phone calls, meetings, and e-mails, that can be used in most circumstances.

You can add your own activity types to suit your organization's needs. For example, yours may be an organization that performs background checks on volunteers before they are allowed to work with its clients. You could create an activity type called Background Check that would help you manage this process.