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Salesforce CRM: The Definitive Admin Handbook Second Edition

Copyright ? 2013 Packt Publishing

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First published: October 2011

Second edition: July 2013

Production Reference: 1170713

Published by Packt Publishing Ltd.

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Birmingham B3 2PB, UK.

ISBN 978-1-78217-052-5

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Cover Image by Suresh Mogre (<suresh.mogre.99@gmail.com>)