Chapter 1. Getting Started with Salesforce

The chapter starts with an overview of the Salesforce CRM and its architecture and takes the discussion forward to the various products of Salesforce.com. We will discuss ways to streamline sales processes and improve collaboration in an organization. By the end of this chapter, you will have learned how to create a Salesforce developer account. The following topics will be covered in this chapter:

• Overview of the Salesforce CRM
• Architecture of Salesforce
• Various products of Salesforce
• Streamlining the sales process
• Improving collaboration in your organization
• What makes Salesforce the most innovative company
• Creating a Salesforce developer account