About the Reviewers

Chetan S. Bhelonde has more than six years of experience in software quality assurance. He has worked in different domains such as cloud and PLM, and platforms such as Salesforce and CATIA. He has had good exposure to scripting languages such as Python and VBScript.

Edwin Hendrick currently holds the position of Managing Consultant at Capgemini in The Netherlands. In this position, he focuses on designing and delivering packaged-based Salesforce CRM applications.

Edwin has ample experience with Salesforce.com and is fully certified. Among his areas of expertise are enterprise marketing and business intelligence. Over the last couple of years, he has been responsible for implementing CRM applications in an international setting. Currently, he plays a leading role in developing the Salesforce.com capabilities at Capgemini.

Edwin has completed his BSc in Marketing and his MSc in Business Administration from Rotterdam School of Management, Erasmus University.

Bhawani Shankar Sharma holds Developer, Advanced Developer, Administrator, Sales Cloud Consultant, and Service Cloud Consultant certifications from Salesforce.com. His passion is cracking Salesforce certifications and solving developers' questions in the developer community. He is an active blogger and runs http://simplyforce.blogspot.in/. He is easily reachable in the developer community, LinkedIn, Twitter, and so on. His personal e-mail address is <bhawani.sh.sharma@gmail.com>.

Bhawani has worked with many big companies and helped them increase their ROI. He is mostly focused on solutioning, application architecture, project management, and quality.

He has also reviewed Salesforce CRM: The Definitive Admin Handbook, Packt Publishing, which is highly appreciated globally.

Bhawani is married and has a boy named Aadi Sharma. He loves spending time with Aadi whenever he is free. His wife, Tanuja Sharma, has worked with Reliance for five years. She is now a housewife and takes care of Aadi whenever Bhawani is playing with technology.