About the Author

Tim Rogers is a software engineer and student at the London School of Economics (LSE) and is from London, UK. He currently works at GoCardless, which is a payments start-up that helps businesses accept Direct Debit payments online. Here, he built the company's call center in the cloud, which is documented in a series of popular blog posts.

He also works for a number of freelance clients, helping them use the power of Twilio to do things that range from getting reviews from hotel guests to building scalable customer support operations.

In his spare time, he enjoys drinking coffee and serving in his local church and his university's Christian Union.

I would like to thank everyone at GoCardless (especially Grey Baker), all members of LSESU Christian Union, and Konnaire Scannell for their support.