Chapter 1. Basic Troubleshooting Methodology

XenApp has grown into complex software with ever-expanding infrastructures in place. Together with tight integrations with other systems, such as Remote Desktop Services, Active Directory Domain Services, and other third-party authentication services, troubleshooting XenApp has become more complicated.

This first chapter will cover basic troubleshooting methodologies, how to approach troubleshooting complex issues, and what the full process entails—understanding the problem, finding a fix or workaround, determining the root cause, and applying corrective steps where applicable.

In this chapter, we will cover:

• Basic troubleshooting guidelines and methodologies
• Breaking down problems into affected components
• Resolution testing
• Root cause analysis and corrective actions