ChatOps – How does it work?

The basic structure of ChatOps and mapping of testing steps is provided in the following screenshot:

In the DevOps environment, teams use chat clients such as HipChat, Slak, or Flowdock for their regular communication. This is integrated with bots such as Hubot, Lita, or Err. A chat client manages a group of people who are responsible to address issues and incidents. A user can give commands to bots via a chat window to perform basic tasks such as server reset, ticket creation, and deploying the code. Bots in the background are connected with an API of any incident management or the Application Life cycle Management (ALM) tool from where they fetch the required information. When an issue is generated, everyone who is a part of the chat knows it. This helps to identify the correct person to resolve the issue. ChatOps as a concept can be applied to various types of services such as application management services, and testing services.