Summary

In this chapter, we covered an overview of ITOM, explored different ServiceNow ITOM components including high-level architecture, functional aspects of ServiceNow ITOM components that include service mapping, discovery, event management, MID Server, credentials, service mapping, dependency views, orchestration, discovery, and cloud management.

In the next chapter, we will start detailing each of the inpidual ITOM components, especially the MID Server. We will describe prerequisites, any license requirements, and also how to set up and configure the inpidual ITOM component.