Preface

ServiceNow Information Technology Operations Management (ITOM) teaches you about different applications and plugins that provide different capabilities to reduce disruption caused to the business. The key differentiator between other tools available in the market and ServiceNow ITOM is that the functions are available within ServiceNow to easily leverage the data natively. Each component of the ITOM suite has different capabilities that can be tied to each of the inpidual components and business services. We can predict outages well in advance and hence take proactive measures to avoid them.

The book's chapters cover the architecture and description of the each of ITOM's components, prerequisites for setting up the capabilites, installation instructions, and then finally explain the important settings and properties.

The book evolved from the Geneva release and has been updated to the Istanbul release. The author has taken all measures to provide improved service availability, immediate visibility of vital business services, and much more, all from the convenience of your single screen.
By the end of this book, you should understand how ServiceNow ITOM functions within the ServiceNow ecosystem.