Better visibility

Planning and tracking activities are of no use when the team can't learn from their mistakes and improve upon them. There's a plethora of reports that we can create in Jira related to one or multiple projects.

In Jira, there's a concept of a dashboard where users, based on their permissions, can create one or multiple dashboards containing various gadgets to provide them with up-to-date reports.

These reports help the managers to not only stay on track but also to ensure that the overall progress is maintained and take appropriate action well before time. For instance, on the dashboard, we can see in graphical and tabular form the issues getting resolved versus closed issues in the past few months and a burndown chart, a pie chart to display the break-down of issues based on their workflow status.

The Agile boards that come with Jira Software always display the most up-to-date information to the whole team of developers and queues in Jira Service Desk also give agents an accurate picture of tickets in their backlog.

Bringing more visibility is one of the key points of Jira and it's really good at it.