Who this book is for

This book will be especially useful for project managers, but is also intended for other Jira users, including developers, and any other industry besides software development, who would like to leverage Jira's powerful task management and workflow features to better manage their business processes. We will cover how to configure projects and boards, customize workflows, and manage project permissions in Jira. This book provides a comprehensive explanation covering all major applications of Jira, including Jira Software, Jira Service Desk, and Jira Core. It will cover planning and setting up a new Jira instance. We will talk about key features such as understanding the basic usage of the tools, setting up workflows for processes, and other things such as reporting in Jira and an understanding of various best practices.

Primarily, the book is focused on project managers, developers, and service desk agents, as well as business users with, of course, good exposure to Jira administration concepts.

This book will cover all the aspects of using Jira for project management, service desk operation, and business processes.