- Oracle CX Cloud Suite
- Kresimir Juric
- 48字
- 2021-06-24 15:33:23
Other systems to Oracle Service Cloud
Information that is beneficial to Oracle Service Cloud includes the following:
- Contact-customer relationship details
- Email addresses
- Addresses
- Campaign response details
- Purchases
This information should not be maintained in Oracle Service Cloud; it should be retrieved using views, queries, or API calls.
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