- Oracle CX Cloud Suite
- Kresimir Juric
- 226字
- 2021-06-24 15:33:16
What this book covers
Chapter 1, The King Is Dead, Long Live the King, lays the foundation for the book, helping to define the differences between CRM and CX solutions and the purpose of a customer's journey.
Chapter 2, Overview of Products, provides a description of and explains the most common use cases for all the solutions in the Oracle CX portfolio.
Chapter 3, CX Solution Architecture, describes possible solution architectures using Oracle CX solutions.
Chapter 4, As-Is and To-Be Analysis, discusses methodologies and tools used to conduct appropriate As-Is business analysis, understand the findings, and develop appropriate To-Be plans.
Chapter 5, Adopting a Strategy - Organizational Changes, discusses the need for organizational changes and the strategy needed for implementation so that the company is able to provide the best possible customer experience.
Chapter 6, Organizing and Conducting an Implementation Project, discusses how to organize and conduct an Oracle CX implementation project.
Chapter 7, Scenarios and Deployments, provides a general explanation of cloud computing and deployment types, and explains how Oracle CX can be used in cloud and hybrid deployments. After this chapter, you should be able to select an appropriate deployment option.
Chapter 8, Case Study - Oracle CX Cloud, takes all of the topics discussed in the previous chapter in order to design an Oracle CX solution with appropriate implementation strategy for a telecommunications company.
- 隨身查:從原始數(shù)據(jù)到完美Excel圖表
- Word/Excel 2016高效辦公從入門(mén)到精通
- Excel 2007函數(shù)與公式實(shí)戰(zhàn)技巧精粹
- OpenCV Computer Vision Application Programming Cookbook Second Edition
- Word/Excel/PPT 商務(wù)辦公效率手冊(cè):從小白到辦公大神
- Access 2010數(shù)據(jù)庫(kù)實(shí)用教程
- Learning AWS IoT
- Final Cut Pro X基礎(chǔ)培訓(xùn)教程
- Excel公式、函數(shù)、圖表與數(shù)據(jù)處理應(yīng)用大全(全新版)
- Excel函數(shù)與公式應(yīng)用技巧
- 精通Excel數(shù)據(jù)統(tǒng)計(jì)與分析
- Excel商務(wù)數(shù)據(jù)分析:思維、策略與方法
- PowerPoint 2010辦公專(zhuān)家從入門(mén)到精通(精編版)
- 掌中寶:Office辦公高手應(yīng)用技巧
- Office 2013從新手到高手