The Art of CRM

Copyright ? 2019 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Packt Publishing or its dealers and distributors, will be held liable for any damages caused or alleged to have been caused directly or indirectly by this book.

Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.

Acquisition Editor: Ben Renow-Clarke

Acquisition Editor - Peer Reviews: Suresh Jain

Project Editor: Kishor Rit

Development Editor: Alex Sorrentino

Copy Editor: Joanne Lovell

Technical Editor: Aniket Shetty

Proofreader: Safis Editing

Indexer: Rekha Nair

Graphics: Sandip Tadge

Production Coordinator: Sandip Tadge

First published: May 2019

Production reference: 1200519

Published by Packt Publishing Ltd.

Livery Place

35 Livery Street

Birmingham B3 2PB, UK.

ISBN 978-1-78953-892-2

www.packtpub.com

mapt.ioMapt is an online digital library that gives you full access to over 5,000 books and videos, as well as industry leading tools to help you plan your personal development and advance your career. For more information, please visit our website.