To get the most out of this book

Although this book covers most of the topics of the exam from scratch, knowledge of the following base concepts is regarded as having already been acquired by the reader:

• The Salesforce Platform architecture
• Standard object definitions and features in Sales Cloud and Service Cloud (accounts, contacts, opportunities, cases, and so on)
• Data model customization (custom objects, custom fields, validation rules, record types, and so on)
• User interface customization (page layouts, Lightning pages, applications and tabs, and so on)
• Basic profiles, roles, and user management
• The basic Salesforce object-sharing model
• Process automation features (workflows, flows, Process Builder, and so on)
• The difference between declarative and programmatic customization