Our projects 

We have many use cases that we can automate with RPA. Usually, processes that have a lot of tedious manual work are ripe for RPA automation. We have identified nine use cases or projects that we will be completing as part of this book. These projects are as follows:

• Helpdesk ticket generation using UiPath
• CRM automation using UiPath
• Moderating social media using AI with UiPath
• Purchase order processing with UiPath's RE framework
• Completing an RPA challenge with UiPath and Automation Anywhere
• Sales order processing with Automation Anywhere
• ERP user administration with Automation Anywhere
• Employee emergency notifications using Automation Anywhere
• Using AI and Automation Anywhere for invoice processing 

These projects are in the order they will be covered in this book, and go from being simple to more complex. It is our endeavor that you should be able to replicate these projects easily.

We have chosen tools with free community versions and a growing community so that you can implement and get help for these projects. Even the supporting software such as ERP, Helpdesk, and so on have free versions available for you to download.

Also, as you probably know, there are many more RPA tools out there. You may find that some are better than UiPath and Automation Anywhere for certain situations. For example, Blue Prism is a very widely used tool and one of the most robust ones around. You may want to explore this RPA tool too, depending on your interest and need. 

Now, as the first step to completing our RPA projects, we're going to install and set up our RPA tools.