ThisbookcoversthebasicsofinstallingandusingaCRMsystem,explaininghowtoimplementvtiger'spowerfulfeaturesforyourbusiness,addingextensions,plug-ins,andtheming.Itprovidesastep-by-stepguidetoinstalling,configuring,andcustomizingvtigerevenatthecodelevel,withpracticaladviceanddirections.ThisisbookiswrittenforITprofessionalsandbusinessmanagerswhohavepower-usercomputerskillsandarelookingtoimprovesalesmanagementprocessesand/orcustomerserviceprocesses.