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Mastering ServiceNow（Second Edition）
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Summary
ThisbookisaimedatadvancedServiceNowSystemAdministratorsanddeveloperswhowouldliketogaingreatercontrolofServiceNowanditsarchitecture.ThebookexpectsyoutobenewtoServiceNow,buthaveagoodgroundingininternetandcomputingtechnologies,likeHTML,JSON,RESTanddatabasesystems.ReadersshouldbeespeciallyfamiliarwithJavaScript,andbekeentoextendandaltertheplatform.Withthisbook,theywillbeabletodevelopanewapplicationfortheircompany.
目錄(132章)
倒序
- 封面
- 版權頁
- Credits
- Notice
- About the Author
- About the Reviewer
- www.PacktPub.com
- Why subscribe?
- Preface
- What this book covers
- What you need for this book
- Who this book is for
- Conventions
- Reader feedback
- Customer support
- Chapter 1. ServiceNow Foundations
- Diving into the infrastructure
- Exploring the database
- Storing data
- Reference fields
- Building the interface
- Making the most of the UI
- Summary
- Chapter 2. Developing Custom Applications
- Developing applications in Studio
- Scoping out limits
- Enforcing the separation
- Building hierarchical tables
- Many-to-many relationships
- Cascading with reference fields
- Summary
- Chapter 3. Server-Side Control
- Deciding to write code
- Running background scripts
- Using GlideRecord (and its friends)
- Counting records with GlideAggregate
- Scripting in scoped apps
- Business rules
- Script Includes
- Enforcing data
- Scripting reference qualifiers
- Rhino - the JavaScript engine powering ServiceNow
- Summary
- Chapter 4. Client-Side Interaction
- Building a modern interface
- Choosing a UI Action
- Managing fields with UI Policy
- Running client-side scripts
- Manipulating forms with GlideForm
- Client-side scripting
- Efficiently transferring data to the client
- Controlling lists with Context Menus
- Customizing and extending the platform
- Taking control of the browser
- Summary
- Chapter 5. Getting Things Done with Tasks
- Introducing tasks
- Organizing groups and users
- Using departments and companies
- Using additional comments and work notes
- Understanding the State field
- Drag-and-drop automation with Graphical Workflows
- Approving tasks
- Using the Service Catalog
- Understanding Request Fulfilment
- Service Level Management
- Summary
- Chapter 6. Events Notifications and Reporting
- Dealing with events
- Scheduling jobs
- Sending e-mail notifications
- Delivering an e-mail
- Receiving e-mails
- Recording metrics
- Flattening data with Database Views
- Reporting
- Building homepages
- Summary
- Chapter 7. Exchanging Data – Import Sets Web Services and other Integrations
- Beginning the web service journey
- Bringing it in using Import Sets
- Importing users and groups with LDAP
- Building web service Import Sets
- Connecting to web services
- Building custom interfaces
- Working inside the data center - introducing the MID server
- Authenticating and securing web services
- Designing integrations
- Summary
- Chapter 8. Securing Applications and Data
- Understanding roles
- Protecting data with contextual security rules
- Building security rules
- Using Scoped Administration
- Encrypting data
- Introducing Domain Separation
- Authenticating users
- Securing web services
- Summary
- Chapter 9. Diagnosing ServiceNow – Knowing What Is Going On
- Building a methodology
- Looking at the system log
- Using the debugging tools
- Enabling the JavaScript client side log
- Tracking each page request
- Going through other logs
- Finding slow database transactions
- Dealing with other performance issues
- Auditing and versioning
- Optimizing hardware resources
- Accessing the system internals
- Summary
- Chapter 10. Packaging with Applications Update Sets and Upgrades
- Using your instances
- Serializing records to XML
- Recording configuration in Update Sets
- Cloning instances
- Packaging with applications
- Sharing with Share
- Selling on ServiceNow Store
- Adding more with plugins
- Configuration and customization
- Upgrading ServiceNow
- Managing instances
- Summary
- Chapter 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces
- Making it self – service
- Starting with Service Portal
- Digging into Jelly
- Using Angular and Jelly
- Including Jelly in the standard interface
- Summary 更新時間：2021-07-08 10:37:08
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